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Before Order is Confirmed To reschedule before your order is confirmed via e-mail, visit the My Orders pageand click Reschedule Service Appointment. After Order is Confirmed To reschedule after your order is confirmed via e-mail, you will need to contact the servicer. You can reschedule up to 24 hou
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Shipping & Delivery
You can find the current shipping status of your order by logging into your Samsung Account and visiting the My Orderspage, then checking the delivery date under SCHEDULED DELIVERY. If you did not log in before placing your order, visit the Search Orderspage and on the right side of the page, enter
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Orders are shipped in time to meet the Expected Delivery Dates provided during checkout, on My Orders, and in the order-related e-mails we send. The latest delivery dates are displayed on either the My Orders page and, if it’s shipped, on the carrier’s website. For Large TV and Home Appliance orders
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Samsung will try to ship your items together when possible, but they may ship and be delivered separately. Please check your My Orderspage for the latest shipping information about your order.
Unfortunately, you cannot change your shipping address after placing an order, with the exception of adding an apartment number that wasn't previously added to the order. The only way to proceed with an order using a new address is to cancel the original order and create a new order with the updated
Samsung ships to all 50 states [1].Samsung cannot ship to Post Office Boxes, or freight forwarders [2].Samsung cannot ship to locations outside of the United States.Samsung cannot ship to American territories including, but not limited to, Puerto Rico, the U.S. Virgin Islands, and Guam.Samsung does
For questions about your TV mounting or installation, please contact the fulfillment partner that mounted or will mount your TV: RXO: 844-234-8174 Pulse: 562-786-6021 Best Buy: 888-237-8289
Unfortunately, neither Samsung nor our carrier partners are able to make shipping or delivery exceptions once an order has been placed. This includes but is not limited to the following: Change of delivery addressPackage hold requestPick-up requestAdditional delivery optionsIf you plan to refuse an
Some products purchased from Samsung.com or the Shop Samsung app will be subject to a shipping fee. Any shipping fees applied to your order will be shown in your cart and at checkout.
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You may sign up for FedEx Delivery Manager to place a temporary hold on your packages. FedEx can hold on to all deliveries to the given address for up to two weeks, then resume delivery when you're ready. Note that some fees may apply.Please visit https://www.fedex.com/en-us/delivery-manager/vacatio
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Samsung works with a number of carriers to deliver your product by the delivery date provided at checkout. All products include an option for free standard shipping, but rates may vary, depending on the type of service that you choose. For all purchases that are not home appliances or TVs, please vi
Most of our carriers make three attempts to deliver a package. If the carrier is unable to deliver your product to you, a note will be left on your door with details on the next delivery attempt. After three delivery attempts, our couriers will return your order to us and we will refund your account
If available, you can select to expedite your order during checkout. Once ordered, you cannot change shipping options unless you cancel and re-order.
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