Help Center
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
The information below applies to in-store returns for Samsung Experience Stores. For information about returning orders made on Samsung.com and delivered to you, please visit How to request a return and print a label. Looking for information about orders picked up at a retailer partner's physical st
837
experience store
physical
pick-up
+4
Knowledge Base Article
•
Returns & Refunds
The information below only applies to orders made on Samsung.com and picked up at a P.C. Richard & Son store. For information about returns for orders made on Samsung.com and delivered to you, please visit How to request a return and print a label. For information about returns for orders made at a
p.c. richard & son
p.c. richard and son
pc richard
pc richard & son
+9
The information below applies only to returns made from Samsung.com, and does not include in-store returns. For information about in-store returns, visit our Returns & Refunds section and select the refund policy for the store you purchased from. 1: Find your Order: For orders placed using a Samsung
missing refund
how to ship my return
packaging
return process
+3
Return/Refund Timing: For Best Buy returns, if your order was returned within the 15-day time frame, a refund should be provided to you up to 10 business days from the date the return was accepted. Requesting a Return/Refund: Returns will only be accepted within 15 days of the order being picked up
pickup
return
refund
+6
Please review the terms of this policy carefully. Additional requirements may apply to returns due to damage or defect, or products sent to us containing customer data. A 15% COLLECTION AND RESTOCKING FEE MAY APPLY TO RETURNS OF HOME APPLIANCES AND ACCESSORIES. A 5% RESTOCKING FEE MAY APPLY TO RETUR
promoted
return policy
Some products purchased from Samsung.com or the Shop Samsung app may be subject to a restocking fee if they are returned. Visit our Return Policy to see which products have a restocking fee.
No, returns must be sent within 15 days from when the return is requested. If a return is shipped outside of the Return Window, it is subject to being returned to sender or failing the return inspection, which can result in the refund being denied and the returned products being discarded.
If you wish to return a product that came with a free promotional item, such as a free memory card with a phone, all items must be returned together to get a full refund. If you wish to keep the promotional item you will be refunded the cost of the product minus the full value of the promotional ite
Verified tax-exempt individuals can get a refund for the taxes paid on their order after it has shipped out. To get a tax-exempt refund: Get a copy of your tax-exempt certificateContact your company's finance department or your state's tax department to get a copy of your tax-exempt certificate. Pla
tax
taxes
exception
exemption
We're happy to hear you want to keep your product! If you haven't shipped your return yet, simply keep it and the Return will naturally expire. If you have shipped the return, we will be unable to cancel the return process or return your product to you. In the event this happens, please consider pla
The Return Mailing Label we provide has its own tracking number right on the front of it. Using that number on the carrier's tracking website will allow you to track the progress it's making on the way back to us. If you've already printed and shipped the label, don't worry! You can always view the
Samsung.com offers free shipping for returns, however some products may be subject to a restocking fee. For details, see our return policy Once a return has been initiated, you will receive an email with a prepaid shipping return label attached. You can also access the label through the My Orderspag
Samsung will initiate your refund within 10 days of receiving and processing your return. For the order to be successful, the return must include all items including accessories and promotional items.Please note that, as the order items are processed separately, refunds may be made in more than one
Visit My Ordersand locate the product you want to return. If the product is eligible to be returned, you will see "Return eligible through" followed by a date, just beneath the tracking status of the product. Products that are not eligible to be returned will have "Return window closed on" followed
If multiple items are purchased together and are not all returned, all benefits of that order, including discounts and free items will be lost.
For security purposes, we can only refund to your original payment method.If you closed the account that you were refunded to, contact the bank as they should be able to issue you a cashier's check.
Yes, Samsung Rewards points redeemed on an order can be refunded if the order is returned. You'll see your points back on your account within 5 days once we receive and process your return. Go to My Rewards to check all your points activities and more.
Try searching another keyword.
