All Articles
Returns & Refunds
- Refunds for Samsung Store Purchases
- What is Samsung's return policy?
- Returns and Refunds for P.C. Richard & Son pick-up orders
- How do I exchange or replace an item?
- How to request a return and print a label
- Can I receive a refund for my Samsung Rewards Points?
Order Modification and Support
Where's My Order?
- Where is my order?
- Why is my order missing items?
- How do I track my order?
- Why is my order late?
- Why was my order cancelled?
Shipping & Delivery
- How do I request a shipping or delivery exception?
- Can I have my FedEx package held at a FedEx location?
- What are Samsung's shipping options and delivery rates?
- Where does Samsung ship to?
- Will my items ship at the same time?
- When will my order be delivered?
Payments
- Why is there a pre-authorization hold from Samsung on my payment method?
- How do I find an invoice to a previous order?
- How can I pay?
- Why did my payment method fail?
- How do I resolve a duplicate charge to my account?
- When does my payment method get charged?
Trade-in
- What is Samsung's trade-in program and what are the requirements?
- How do I trade my device in?
- How long do I have to send in my trade-in device?
- How do I cancel a trade-in? What happens if I don't send the trade-in device?
- What if I return my new product after sending my trade-in?
- How do I get my trade-in device back?
Samsung Rewards
Pre-Order
- I forgot to add the Samsung Care+ offer to my pre-order. Can you add it to my order?
- Why should I pre-order on Samsung.com?
- What does it mean to reserve?
- When will I get my eCertificate or Samsung Credit?
- What if I do not use the pre-order credit?
Financing
- How do I link my Samsung Financing account to my Samsung Account?
- What is Samsung Financing?
- When is my Samsung Financing bill due?
- How much do I pay each month?
- What carriers offer financing?
In-Store Purchasing
- How do I purchase a Samsung product and initiate pick-up from a retail partner store?
- Samsung Experience Stores in-store pick up
- Samsung Experience Stores
Product and Order
Promotions
- Does Samsung offer price matching?
- Where can I find all promotions?
- Why is my promo code not working?
- How do I redeem a promotion?
- Where can I find online-exclusive offers?
- Can I remove promotional items from my cart?
Product Availability
- The product I want is out of stock, where can I buy it?
- When will the next Galaxy be available?
- Where can I find replacement parts?
- When will a product be back in stock?
Product Support
- Why does my phone not include headphones or a charger?
- Where can I buy replacement parts?
- How do I find product support information?
- Where can I find warranty support?
- How do I repair or service my product?
Samsung Account
- What is a Samsung account, and how do I create one?
- How do I change my Samsung Account information?
- What is Samsung two-step verification?
- How do I reset my Samsung account password?
Samsung Care+
Samsung Upgrade
- What is Samsung Upgrade?
- What happens if I do not return my upgrade eligible device?
- How do I get the maximum upgrade credit?
- Can I upgrade any device?
- When can I upgrade?
- How do I upgrade to a new device?
Samsung Offer Programs
- Why can't I see my Samsung Discount at checkout?
- Can I still get the Samsung Military Discount if I am a veteran?
- Can I combine promotions with the Samsung Offer Program?
- What if I reached the limit for the Samsung Offer Program?
- Can I combine Samsung Offer Programs?
- How do I verify my eligibility for the Samsung Offer Program with ID.me?
Service & Warranty
- How do I consult with a customer service agent for product support?
- Where can I find information about Samsung's support on product maintenance?
- Where can I find Samsung offers and promotions?
- Where can I find information about Samsung's product quality assurance policy and period?
- Where do I go for information about collection and disposal of old home appliances?
- What are the Samsung.com Terms & Conditions?