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Click here to find product help or chat with a Samsung Expert that can help diagnose the issue you are experiencing.
While we do not offer exchanges or replacements, you can return and then place a new order as long as the item was delivered within 15 days:
- Go to My Orders.
- Click RETURN and follow the steps to send back your item.
- Once your item is received, we'll process your return within 10 business days for a refund.
- Place your order again on Samsung.com or the Samsung Shop app.