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How do I exchange or replace an item?

While we do not offer exchanges, you can return and then place a new order as long as the item you no longer want was delivered within 15 days:
  1. Go to My Orders.
  2. Click RETURN and follow the steps to send back your item.
  3. Place your order again on Samsung.com or the Samsung Shop app.** 

 

**Any promo codes used in that purchase can be reused within one to two hours after the order was cancelled
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How do I request a return, and how much time do I have to make the request? How do I exchange or replace an item? How do I request a refund, and when and how can I expect to receive it? Requesting a Refund from an In-Store Purchase What is Samsung's return policy? What are the return policies for Best Buy purchases of Samsung products? Do I need a return label if I purchased my Samsung product in a Best Buy store? When can I make a return? Where is the return shipping label? How do I ship a return? See more


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