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How do I exchange or replace an item?

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While we do not offer exchanges or replacements, you can return and then place a new order as long as the item was delivered within 15 days:

  1. Go to My Orders.
  2. Click RETURN and follow the steps to send back your item.
  3. Once your item is received, we'll process your return within 10 business days for a refund.[1]
  4. Place your order again on Samsung.com or the Samsung Shop app.
[1]If you used a promo codes to pay for the product returned, you'll receive also receive an email with a new promo code when the item is refunded.

 

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How to request a return and print a label Requesting a Refund from an In-Store Purchase What is Samsung's return policy? What are the return policies for Best Buy purchases of Samsung products? How do I exchange or replace an item? Can I receive a refund for my Samsung Rewards Points? Can I receive my refund via a new payment method? What happens if my order has bundle discounts or free items? What if I receive a damaged or defective product? Do I have to return promotional items? See more


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