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How do I exchange or replace an item?

While we do not offer exchanges, you can return and then place a new order as long as the item you no longer want was delivered within 15 days:
  1. Go to My Orders.
  2. Click RETURN and follow the steps to send back your item.
  3. Place your order again on Samsung.com or the Samsung Shop app.** 

 

**Any promo codes used in that purchase can be reused within one to two hours after the order was cancelled
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Articles in this section

How do I exchange or replace an item? How do I return my order? What if I receive a damaged or defective product? When will I receive a refund? How do I request a return? When can I make a return? Where is the return shipping label? How do I ship a return? What is the return policy? When will I receive my refund? See more


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