Skip to main content
Help Center

Return to Help Center

How do I ship a return?

For products delivered by FedEx:
  1. Safely package your item in a box with its accessories and Return Authorization slip that comes attached to the shipping label.**
  2. Add the shipping label to the box and drop off at FedEx before the return date.

 

**This option will only be available to customers that had their orders shipped to their home.

If your order was picked up from a Best Buy store, you must return your order directly to Best Buy. You will have 15 days from order pick up to return it.

Orders picked up from a Samsung store must be returned directly to a Samsung store within 15 days of pick up.

Was this article helpful?
Thanks for your feedback
79 out of 237 found this helpful

Articles in this section

How do I request a return, and how much time do I have to make the request? How do I exchange or replace an item? How do I request a refund, and when and how can I expect to receive it? Requesting a Refund from an In-Store Purchase What is Samsung's return policy? Do I need a return label if I purchased my Samsung product in a Best Buy store? When can I make a return? Where is the return shipping label? How do I ship a return? Where do I send my return? See more


Still Need Help?

You can always contact us through live chat, scheduling a call, or requesting email support
Contact Us