We're sorry that this happened. You have a couple of options, depending on your situation:
- If the item that you received is defective, we recommend reaching out to our Care team at 1-800-726-7864 and staying on the line for troubleshooting and support. You can also chat with someone by selecting one of the product category links at https://www.samsung.com/us/support/?chat=auto.
- If the item that you received is damaged and the item is still within the return window, you can set up a return and order the item again. You can find return instructions and return time windows here.