We're sorry that this happened. You have a couple of options, depending on your situation:
- If the item that you received is defective, we recommend that, to possibly avoid a return, you reach out to our Care team at 1-800-726-7864 for troubleshooting and support. You can also chat with some by selecting one of the product category links at https://www.samsung.com/us/support/?chat=auto.
- If the item that you received is damaged, you can set up a return and order the item again. You can find return instructions here.