- After you select the model/size or carrier device you want to purchase, you can opt in to participate in the Trade-In program by selecting the device you will be trading in and receive instant credit towards your order at checkout.
- Once you receive your new product, send back your old item with the pre-paid shipping label sent to your e-mail address.
- Once we receive your trade-in device we will notify you with the results. If your device met the conditions there is no further action required on your end. If the conditions were not met we will provide you with an option to send your trade-in device back to you and process a charge for the trade-in discount provided at checkout.
Important: Before trading in your phone, make sure to remove all personal information and accounts, and perform a factory reset. This will help Samsung to process your return even faster. You can find instructions and short videos on how to do this on Samsung’s Device Trade-In FAQ page.