Thanks for your interest in our Trade-in Program!

Here’s a quick breakdown of how it works:

1. 1. Pick out the product you want, including model, color, etc on Samsung.com
   2. Before proceeding through checkout, tell us about the device you’re trading in
      • After selecting the manufacturer, model, and condition of your trade-in, you’ll see the amount of instant credit that will be applied to your order
   3. Two days after your new device ships, we will send you an e-mail with a prepaid label to send us your trade-in device
      • The pre-paid shipping label will also be available on your My Orders page
      • Do not use this shipping label to return your new devices!
   4. You’ll have 15 days from the time your new device is delivered to ship your trade-in device
      • Make sure you follow the guidance given, including removing any personal accounts and resetting the device to factory defaults
   5. We’ll send a confirmation e-mail once your Trade-in is received, at which point we’ll inspect your trade-in device to make sure it matches and qualifies for the full instant credit received
      • This generally takes less than 3 days, but it may be longer
   6. Once complete, we’ll send you an e-mail with the results and any additional actions needed, if any

You can find additional details and short videos on Samsung’s Device Trade-In FAQ page.