- Prepare your device for trade-in
Before you send your trade-in device, please remove all personal information and save all data you want to keep in a different storage location, then remove security locks by performing a factory reset. Before resetting your device, ensure that you log out of your Samsung, Google, and iCloud storage accounts. Failure to remove all software locks and personal data prevents us from accepting your device, and we want your trade-in to be successful.
- Pack your trade-in
Safely package your trade-in device in a box — we recommend the one your new device came in. Wrap the device with plenty of packing material such as recycled or reused paper, bubble wrap, or foam.
- Place the device in the center of the shipping box
Place the device in the center of the shipping box. Cushion the device on all sides to prevent shifting that could damage the device in transit. Remove and place the lower half of the shipping label, provided via email, inside the box to ensure your order is processed correctly.
- Seal the box
Use clear packing tape to seal all open edges on the shipping box.
- Attach your pre-paid shipping label
Your shipping label is attached to your trade-in welcome email. Please tape all four sides of the label with clear packing tape to the outside of the box. Remember to remove or cover any old shipping labels. If you do not have a printer, the FedEx Ship Center can print the label for you.
- Drop the box at a FedEx Ship Center
Please take the package to a FedEx Ship Center and hand it to a representative. Do not drop the package in a FedEx box because we will not be able to confirm your shipment. If you cannot send your package using FedEx, you can use an alternative shipment service but must include the bottom half of the pre-paid mailing label inside the package to help up track your order.
Important: Before trading in your phone, make sure to remove all personal information and accounts, and perform a factory reset. This will help Samsung to process your return even faster. You can find instructions and short videos on how to do this on Samsung’s Device Trade-In FAQ page.