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When can I make a return?

  • Once delivered, you have 15 days to request a return (or 30 days for POWERBots and vacuums).
  • Once requested, you have 15 days to send your return.
  • Items picked up at Best Buy stores should be returned to a Best Buy store within 15 days.
  • Items picked up from a Samsung store must be returned directly to a Samsung store within 15 days.
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How do I request a return, and how much time do I have to make the request? How do I exchange or replace an item? How do I request a refund, and when and how can I expect to receive it? Requesting a Refund from an In-Store Purchase What is Samsung's return policy? Do I need a return label if I purchased my Samsung product in a Best Buy store? When can I make a return? Where is the return shipping label? How do I ship a return? Where do I send my return? See more


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