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When can I make a return?

  • Once delivered, you have 15 days to request a return (or 30 days for POWERBots and vacuums).
  • Once requested, you have 15 days to send your return.
  • Items picked up at Best Buy stores should be returned to a Best Buy store within 15 days.
  • Items picked up from a Samsung store must be returned directly to the same Samsung store within 15 days.

NOTE: For Samsung purchases picked up at Best Buy, you do not have to return the item to the same store that you picked it up from. You can return it to any participating Best Buy store.

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How do I request a return, and how much time do I have to make the request? How do I exchange or replace an item? How do I request a refund, and when and how can I expect to receive it? Requesting a Refund from an In-Store Purchase What is Samsung's return policy? What are the return policies for Best Buy purchases of Samsung products? Do I need a return label if I purchased my Samsung product in a Best Buy store? When can I make a return? Where is the return shipping label? How do I ship a return? See more


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