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Where is the return shipping label?

You will receive an e-mail once you initiate a return with the option to download the shipping label. Otherwise, you can:
  1. Go to My Orders.
  2. Select VIEW RETURN LABEL.**

 

**The option to return will only be available next to your product if it is within the 15-day return window — or 30 days for POWERbots and vacuums. For recently delivered items, the RETURN Button will show within 4 calendar days of delivery.

The RETURN LABEL option will only be available to customers that had their orders shipped to their home.

No shipping label is necessary if order was picked up at a local Samsung Store, since all Samsung orders should be returned there.

Best Buy orders should be returned directly to a Best Buy store. All items must be returned there within 15 days from the date they were picked up.

NOTE: For Samsung purchases picked up at Best Buy, you do not have to return the item to the same store that you picked it up from. You can return it to any participating Best Buy store.

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How do I request a return, and how much time do I have to make the request? How do I exchange or replace an item? How do I request a refund, and when and how can I expect to receive it? Requesting a Refund from an In-Store Purchase What is Samsung's return policy? What are the return policies for Best Buy purchases of Samsung products? Do I need a return label if I purchased my Samsung product in a Best Buy store? When can I make a return? Where is the return shipping label? How do I ship a return? See more


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