- Select your new device and the product you want to trade in. You will immediately see your instant trade-in credit.
- Ensure your device meets our eligibility requirements. Then, reset your device (see directions in the box below).
- Pack your trade-in. Once your new product arrives, safely package your trade-in device and send it to Samsung with the pre-paid shipping label that was sent to your e-mail address.
- Send it in. You have 14 days from the day you receive your shipping label to send your trade-in device to Samsung. Labels are typically generated 2 days after your new device ships. You can download your trade-in label by logging in to your My Orders page on Samsung.com. From that page, click Print Label.
If your trade-in is declined, Samsung will return your device upon request.
Important: Before trading in your phone, make sure to remove all personal information and accounts, and perform a factory reset. This will help Samsung to process your return even faster. You can find instructions and short videos on how to do this on Samsung’s Device Trade-In FAQ page.