- You will receive an e-mail explaining why your device was not accepted once Samsung processes it.
- You have seven days to request your device back if it is not accepted for trade-in.**
- You can request your device to be sent to the shipping address on file by visiting the My Orders page.
**If you do not request your device back within seven days, the full instant discount applied at checkout – plus applicable taxes – will be charged to the same payment method used for the original order.