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I reserved but I lost, deleted, or can't find my email invitation to pre-order.

Here’s some quick solutions you can try:

  • Please check your inbox, spam, and junk folder for an email from Samsung@innovations.samsungusa.com with a link to pre-order on Samsung.com.

  • If you can’t find the email invitation to pre-order, please download the Shop Samsung app and place your preorder on the app. The reserve offers will show before you checkout if you order on the app before pre-order ends (1).

  • If you use Apple iOS or need help placing your preorder, feel free to contact us. We’ll help you create an online shopping cart with the reserve offers.

 

[1] Preorder ends on August 26, 2021@11:59PM EST for Z FOLD3, Z FLIP3, Galaxy Watch4, Watch4 Classic, and Galaxy Buds2. Preorder ends on September 07, 2021 @11:59PM EST@11:59PM EST for Galaxy Tab S7 FE.
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What does it mean to reserve? Do I have to order if I reserve? How do I reserve? I didn’t sign up for reserve, can I still get that offer? I reserved but I lost, deleted, or can't find my email invitation to pre-order. I cancelled my order. Can I still use my e-certificates or reserve credit? How do I know if I reserved?


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