Skip to main content
Help Center

Return to Help Center

I reserved but I lost, deleted, or can't find my email invitation to pre-order.

Here’s some quick solutions you can try:

  • Please check your inbox, spam, and junk folder for an email from Samsung@innovations.samsungusa.com with a link to pre-order on Samsung.com.

  • If you can’t find the email invitation to pre-order, please download the Shop Samsung app and place your preorder on the app. The reserve offers will show before you checkout if you order on the app before pre-order ends (1).

  • If you use Apple iOS or need help placing your preorder, feel free to contact us. We’ll help you create an online shopping cart with the reserve offers.

 

[1] Preorder ends on August 26, 2021@11:59PM EST for Z FOLD3, Z FLIP3, Galaxy Watch4, Watch4 Classic, and Galaxy Buds2. Preorder ends on September 07, 2021 @11:59PM EST@11:59PM EST for Galaxy Tab S7 FE.
Was this article helpful?
Thanks for your feedback
18 out of 74 found this helpful

Articles in this section

What does it mean to reserve? What benefits do I get for reserving? Do I have to order if I reserve? How do I reserve? I didn’t sign up for reserve, can I still get that offer? I reserved but I lost, deleted, or can't find my email invitation to pre-order. I cancelled my order. Can I still use my e-certificates or reserve credit?


Still Need Help?

You can always contact us through live chat, scheduling a call, or requesting email support
Contact Us