Where can I find warranty support?
Updated
Samsung warranty support for U.S. products is handled at samsung.com/us/support/warranty. To check coverage or request warranty service online, register your product first here, then manage it from My Page & Products.
Warranty questions are handled by Samsung’s Product Support team, not by Order Support.
Do I Need to Register My Samsung Product Before Getting Warranty Support?
Yes. Register your product before you request warranty service.
Samsung's warranty tools are built around registered products. The Warranty Checker asks which of your registered products you need help with, and the streamlined warranty repair flow starts from the products already tied to your Samsung Account by pulling information on file you’ll otherwise have to provide before anything else.
Without registration, you can’t request service online and will have to work through a Product Support team agent or an authorized service center instead.
Registering doesn’t create your coverage. Your Samsung Limited Warranty applies from the date of purchase whether or not you register. Registration is what lets Samsung match your device to your Account so you can check status and request repair yourself.
How to Register a Product
Sign in with your Samsung Account, or create one.
Enter the model number and the serial number or IMEI.
Add your purchase date and upload proof of purchase (receipt or invoice).
Have this ready before you start:
Model number: Identifies the exact product and its warranty terms
Serial number or IMEI: Ties the individual unit to your account
Purchase date: Sets the warranty start date
Proof of purchase: Used to validate coverage if the on-file date is wrong
If you can’t find your model number, look for the How to find my model number prompt on the registration and warranty pages.
How Do I Check My Samsung Warranty Status?
Use the Warranty Checker on Samsung's support site. Sign in, select the registered product you want to check, and the page will show its current coverage status. You can also look up coverage by entering your model number together with your serial number or IMEI.
If a warranty expiration date looks wrong, open the product on My Page & Products, select View Product Details, click the information icon next to the warranty details, and follow the prompts to validate the date with your proof of purchase.
How Do I Start a Samsung Warranty Repair?
Register the product on the product registration page.
Open My Page & Products.
Select View Product Details for the product that needs service.
Select Request Service.
You can also begin from the Repair Services page, which handles both new service requests and repair tracking for products already in service.
What If I Bought Samsung Care+ or a Retailer Extended Warranty?
Samsung Care+ and retailer extended warranties are separate from the standard Samsung Limited Warranty and are claimed through different channels:
Samsung Care+ for phones, tablets, and laptops: Samsung Care+ mobile support
Samsung Care+ for home appliances, TVs, and audio: Samsung Care+ home support
Extended warranty bought from a retailer (like Costco, Home Depot, Lowe's, or Best Buy): File the claim on that retailer's website, not with Samsung.
Who Do I Contact for Samsung Warranty Help?
Contact Samsung Product Support for all warranty questions. Start at samsung.com/us/support/contact.
Don’t contact Samsung’s Order Support team, as they’re unable to assist and will transfer you to the Product Support team.
Frequently Asked Questions
Do I have to register my Samsung product to get warranty service?
Register your product to use Samsung's online warranty tools. Registration is how Samsung links the item to your Samsung Account so you can check coverage and submit a service request from My Page & Products. Your warranty coverage begins at purchase either way.
How do I check whether my Samsung product is still under warranty?
Sign in and visit the Warranty Checker page, then select your registered product or look up coverage using your model number plus your serial number or IMEI.
How do I begin the warranty repair process?
Register the product, open My Page & Products, select View Product Details, then select Request Service. Or, start at the Repair Service page.
My warranty expiration date is wrong. How do I fix it?
On My Page & Products, select View Product Details, then select the information icon next to the warranty details, and follow the on-screen steps to validate your warranty with proof of purchase.
Can Order Support help me with a warranty claim?
No. Samsung’s Order Support team handles orders, shipping, returns, and refunds only. All warranty questions or issues go to Samsung’s Product Support team at samsung.com/us/support/contact.