When will my order ship?
Updated
Samsung ships every order in time to arrive by the Expected Delivery Date you see at checkout. The fastest way to see shipping status and current delivery date is to sign in to your Samsung Account and check the My Orders page. After your order ships, use the tracking link in your shipping confirmation email for real-time updates. These pages show the same details Samsung’s Order Support team sees.
Important: Canceling and Reordering Won't Speed Up Your Order
Canceling your order and placing a new one will not get it to you sooner, unless the item is available for pickup from a local retail partner. A new order restarts the entire fulfillment process from the beginning, including payment processing, warehouse preparation, and shipping. This almost always results in a later ship date and a later delivery date than your original order.
If your order is still within its Expected Delivery Date, the fastest way to receive it is to keep your current order.
How to Check Your Order's Shipping Status
Sign in to your Samsung Account and go to the My Orders page.
Select the order you want to check.
Review the order status and your Expected Delivery Date.
If your order has shipped, select the tracking number to see the latest updates on the carrier's website.
Checked out as a guest? Visit the appropriate Order Search page, depending on when your order was placed:
For orders placed on or after 5/18/26, use https://shop.samsung.com/us/mypage/orders
For orders placed before 5/18/26, use https://www.samsung.com/us/web/search-orders-history
Where to Find Your Expected Delivery Date
Your Expected Delivery Date appears in several places:
On the checkout page before you place your order
In your order confirmation email
On the My Orders page in your Samsung Account
On the carrier's tracking page once your order ships
Why Hasn't My Order Shipped Yet?
Just because an order hasn’t shipped doesn’t mean it won’t arrive on time. We time shipments so orders arrive by the Expected Delivery Date, so your order may not ship the same day you place it.
Other common reasons include:
Low inventory/out of stock. Pre-orders and backorders ship once the item is available, and your Expected Delivery Date reflects that timing.
Items shipped separately. Orders with multiple items may ship separately from different warehouses, each with its own tracking number.
Orders processed during business days. Processing times are counted in business days. Orders placed on weekends or holidays begin processing the next business day.
Delay in payment verification. Payment verification may briefly delay processing for some orders.
Seasonal delays/peak holiday season. Major sales events and holidays can increase processing times across all retailers and carriers.
As long as your Expected Delivery Date hasn't passed, your order is on track.
Large TV and Home Appliance Deliveries
Large TVs and home appliances are delivered on a scheduled date. We ship these orders in time to meet your scheduled delivery. If anything prevents us from meeting that date, we'll email you with updates and give you the option to reschedule once the earliest available delivery date is confirmed.
After your order ships, contact the delivery partner directly
Once your large TV or appliance has been handed off to a fulfillment partner, they’re best equipped to confirm your delivery window or reschedule your delivery, because they manage the delivery schedule and can make changes directly.
To find the company fulfilling your order, check your shipping confirmation email and the tracking details on the My Orders page.
Delivery partner | Phone number | Hours of operation (ET) |
Best Buy | 1-888-237-8289 | 7 AM to 10 PM, Monday to Friday |
Pulse | 562-786-6021 | 8 AM to 8 PM, Monday to Friday |
RXO | 844-234-8174 | 8 AM to 8 PM, Monday to Saturday |
Frequently Asked Questions
What should I do if my Expected Delivery Date has passed?
First, check the My Orders page and your tracking link for the latest update, since a new date may already be posted. If there's still no update, contact Samsung’s Order Support team.
Can I get my order faster after I've placed it?
No. Shipping speed is set when you place your order. Canceling and reordering restarts fulfillment and will delay your order.
Will I be notified when my order ships?
Yes. We'll email you a shipping confirmation with your tracking number. If you don't see it, check your spam or promotions folder, and add Samsung to your contacts so future updates reach your inbox.
Why did my Expected Delivery Date change?
Dates can shift because of inventory timing, carrier delays, weather, or high order volume. The newest date always appears on the My Orders page or on the carrier's tracking page, and we'll email you if a change affects your delivery.
Why did I receive only part of my order?
Items in the same order can ship separately from different locations. Each shipment has its own tracking number.
Can I change my shipping address after ordering?
No. The only address change allowed is adding an apartment number. For all other address changes, you’ll need to cancel and place a new order.
How do I reschedule a large TV or appliance delivery?
Before your order ships, use the reschedule option on the My Orders page.
After your order ships, contact your fulfillment partner using the table above.