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Samsung Direct Support
Returns & Refunds
Can I cancel a return?
Keep your item if you no longer want to return it.
If you have already shipped your return, place your order again.
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Articles in this section
How do I request a return, and how much time do I have to make the request?
How do I exchange or replace an item?
How do I request a refund, and when and how can I expect to receive it?
Requesting a Refund from an In-Store Purchase
What is Samsung's return policy?
What are the return policies for Best Buy purchases of Samsung products?
Do I need a return label if I purchased my Samsung product in a Best Buy store?
When can I make a return?
Where is the return shipping label?
How do I ship a return?
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