For home delivery orders, you have 15 days to make a return (or 30 days for POWERBots and vacuums). You must include all original accessories and parts with your return.
If your order was picked up from a Best Buy store, you must return your order directly to Best Buy. You will have 15 days from order pick up to return it.
NOTE: For Samsung purchases picked up at Best Buy, you do not have to return the item to the same store that you picked it up from. You can return it to any participating Best Buy store.
Orders picked up from a Samsung store must be returned directly to the same Samsung store within 15 days.
Samsung will only accept returns for orders placed on Samsung.com or the Shop App.