For home delivery orders, you have 15 days to make a return (or 30 days for POWERBots and vacuums). You must include all original accessories and parts with your return.
If your order was picked up from a Best Buy store, you must return your order directly to Best Buy. You will have 15 days from order pick up to return it.
Orders picked up from a Samsung store must be returned directly to a Samsung store within 15 days.
Samsung will only accept returns for orders placed on Samsung.com or the Shop App.