No. Return shipping is free for items bought on Samsung.com or through the Shop Samsung App. After Samsung’s Order Support team approves your return, a prepaid return shipping label will be emailed to you, so there’s no fees for shipping the item back.

There are two costs you may see during the return process, which will affect your total refund: a restocking fee (on most products and in most situations), and any shipping or installation fees from your original order (which aren't refundable). See Do you have a restocking fee? for more information.

This applies to orders shipped from Samsung.com. Orders picked up at a retail store follow a different process (see below).

How to Get and Use Your Prepaid Return Shipping Label

Where to find it: Your return shipping label is emailed once your return is approved. You can also find it on the My Orders page. If you don't see the email, check your spam folder.

How to use it:

• For small items (like smartphones and earbuds), attach the return shipping label to the package and drop it off with the carrier named on the label.

• For large items (like TVs and home appliances), schedule a return pickup with the carrier that delivered the item. Use the original packaging if it came in any.

Deadline to use it: Ship the item or have it picked up within 15 days of your return being approved.

Other Things to Know About Samsung.com Returns

Return window

Most items can be returned within 15 days of delivery. Your exact deadline appears on the My Orders page. Return windows can't be extended.

Related: What is Samsung's return policy?

Restocking fees

Returning an item for a reason other than damage or defect, such as a change of mind or ordering the wrong model, may result in a restocking fee: 15% for home appliances, 5% for most other products, and no fee for Galaxy S Series and A Series phones. The fee is waived for damaged or defective items reported within 5 days of delivery or 2 days of installation (whichever is later).

Related: Do you have a restocking fee?

How to start a return

Confirm your order is still eligible on the My Orders page, then contact Samsung’s Order Support team to request a return. Return shipping labels aren't included in your original package.

Related: How to request a return and print a label

Before you ship your return

Include everything that came in the box, along with any free promotional items, or your refund may be reduced. For phones, tablets, watches, and TVs, sign out of all accounts (including Find My Mobile), remove your SIM and memory cards, and perform a factory reset. Samsung can't process a device that still contains personal data.

Related: How to factory reset your device

Return labels and trade-in labels are different

If your order included a trade-in, you'll receive two separate shipping labels for the return and the trade-in. Each is unique and goes to a different place, so using the wrong one can delay or block your return. Returning your new device cancels the trade-in, so hold off on sending your trade-in until you're sure you're keeping the new device.

Related: How do I trade in my device?

Refund timeline

Samsung reviews your return within 10 business days of it reaching the warehouse, then refunds your original payment method, minus any restocking fee or non-refundable charges. Your bank may take another 2–5 business days after Samsung processes that refund to post it to your account. Orders with multiple items may be refunded in separate transactions.

Related:

• When will I receive a refund?

• How can I track my return?

Orders picked up at a retail store

Store pickup orders can't be returned online. Return them to the same retailer you picked up from, though it doesn't always have to be the same location (noted below).

Related:

• Best Buy pickup returns (can be to any store location)

• P.C. Richard & Son pickup returns (can be to any store location)

• Samsung Experience Store returns (must be to the same store location)