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How do I upgrade to a new device?

  1. Log into your Samsung Account to check your upgrade eligibility and select the eligible device you want to upgrade.
  2. Make sure your device is in good condition and follow the steps to purchase a new device with your Samsung Financing Account.
  3. Send your upgrade eligible device back to Samsung in good condition to receive a credit applied to your Samsung Financing Account, up to a maximum of 50% of the financed amount for smartphones, or 33% for TVs.

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Articles in this section

What is Samsung Upgrade? What happens if I do not return my upgrade eligible device? How do I get the maximum upgrade credit? Can I upgrade any device? When can I upgrade? How do I upgrade to a new device? Can I use my existing Samsung Financing Account to participate? What phones can I upgrade to? Can I return my Samsung Upgrade device? When is my first Samsung Upgrade payment due?


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