Below is the procedure for trading Samsung products in, once initiated at Samsung.com.
NOTE: Devices that are supposed to be traded in as part of a Samsung.com transaction, and were not part of a Best Buy pick-up order, cannot be traded in at a Best Buy store. All trade-ins that are part of a Samsung.com direct transaction must be sent to Samsung directly.
How to initiate a trade-in transaction:
- Select your new device and the product you want to trade in. You will immediately see your instant trade-in credit.
- Ensure your device meets our eligibility requirements. Then, reset your device and disable anti-theft protection software.
- Once your new product arrives, safely package your trade-in and send it to Samsung, as per the instructions provided.
- If your trade-in is declined, Samsung will return your device upon request.
The trade-in destination is on the shipping label.
Note that, just like Samsung.com transactions cannot be traded in to Best Buy, products not picked up from Best Buy cannot be returned to Best Buy, but must be returned to Samsung, directly.
Important: Before trading in your phone, make sure to remove all personal information and accounts, and perform a factory reset. This will help Samsung to process your return even faster. You can find instructions and short videos on how to do this on Samsung’s Device Trade-In FAQ page.