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What if I return my new product after sending my trade-in?

  • If your trade-in has not yet been processed, it will automatically be sent back to you and the trade-in will be cancelled.
  • If your trade-in has already been processed, you will not receive a refund or other value for the trade-in credit applied to your original order. Click here to view our Terms & Conditions for further information.
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Articles in this section

What is Samsung's trade-in program and what are the requirements? How do I trade my device in? How long do I have to send in my trade-in device? How do I cancel a trade-in? What happens if I don't send the trade-in device? What if I return my new product after sending my trade-in? How do I get my trade-in device back? What happens if Samsung rejects my trade-in? Can I trade in after I place an order? Can I trade in multiple devices for one product? How do I track the status of my trade-in? See more


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