If your order qualified for an eCertificate, or some other form of credit, it will be sent to you via e-mail 35 days after the last product in your order is delivered.

Here are a few scenarios that may impact when the credit is sent to you:

• You initiated a return, but decide not to return your order
  • We’ll send the certificate 15 days after the return window has expired
• You cancelled or returned your order
  • Your order would no longer qualify for the eCertificate
• The terms and conditions for the specific promotion has a different timeline
  • It’s possible that the specific promotion on your order has different terms and conditions that would supersede the general guidance given above

Important: For Reserve and Preorders, if any portion of the Preorder credit is used, the remainder will be lost and unredeemable.