How do I redeem a promotion?
Updated
Samsung.com and the Shop Samsung App offer a variety of promotions to help you save on your favorite products.
Most promotions apply automatically when you add an eligible product to your cart. Promo codes are entered manually during checkout, Samsung Credit is applied automatically, trade-in discounts are applied when you select your trade-in device, and subscription free trials are activated after your order ships and can be found on the My Orders page.
Promotion Types at a Glance
Promotion type | What you do | Where the savings appear |
Instant rebate or discount | Nothing. The discount is applied automatically. | In your cart, before checkout. |
Post-purchase rebate | Submit required information after purchase. Where you do this depends on the rebate. | As a refund, but how it’s given to you depends on the third party providing the rebate offer. |
Buy X, get Y | Depends on the specific promotion. The item you “Get” may be added to your cart automatically, or you may have to do it yourself. | In your cart, as a $0 or discounted item. |
Trade-in instant credit | Select your trade-in device. The amount is shown after that. | In your cart and order total. |
Promotional coupon or code | Enter the code in cart or during checkout. The order total will update. | In your cart or during checkout, depending on when the coupon or code is entered. |
Subscription trial | Nothing. Added to cart automatically; activate after your order. | Not a discount (redeemed post-purchase). |
To see what promotions are applied, open your cart and select Total Savings on the right side of the screen.
Promotion Types in Detail
Instant rebate or discount
An instant rebate is a price reduction taken off an eligible product at the time of purchase.
Example: A set dollar amount off a Bespoke refrigerator. The reduced price shows as soon as the refrigerator is added to your cart.
How to redeem:
Add the eligible product to your cart.
Open your cart and confirm the discount is listed under Total Savings.
Complete checkout as normal.
If the discount isn’t showing, the product may not be one of the qualifying models or configurations covered by the offer. See "If a Promotion or Offer Isn’t Working" below.
Some instant rebates or discounts require a promo code to be manually input during checkout. See "Promotional Coupon or Code" below.
Post-purchase rebate
A post-purchase rebate is a refund applied to an eligible product after providing proof of purchase.
Example: A local utility company offers a $100 rebate for energy-efficient dryers.
How to redeem:
Find a rebate your purchase is eligible for.
Review the requirements and submission process to qualify for the rebate.
Complete the submission process.
Receive your rebate after a period of time.
Samsung’s Rebate Center can help find post-purchase rebates available in your ZIP code. Samsung does not control if your purchase qualifies for a post-purchase rebate provided by a third party; only the provider of the rebate can answer questions.
Buy X, get Y
A Buy X, Get Y promotion gives you a free or discounted second product, or an eCertificate to spend on a future purchase, when you buy a specific qualifying item.
Examples: Purchasing a Galaxy tablet includes a free keyboard cover. Buying an Odyssey Gaming monitor earns you an eCertificate toward a future order.
How to redeem:
Add the qualifying product to your cart.
Read the promotion’s terms and conditions. Some Buy X, Get Y offers add the bonus item automatically; others require you to add it to your cart yourself before the discount will apply.
If the bonus item isn’t in your cart automatically, add it, then confirm it appears at the promotional price.
Complete checkout.
If the bonus item doesn’t appear as free or discounted after adding it yourself, your order might not meet the terms of the promotion. eCertificates are usually issued after the return window has closed, not at checkout. Check your order confirmation email and the terms of the specific offer for timing.
Trade-in instant credit
Trade-in instant credit takes the value of your old device and applies it to your new device immediately, rather than making you wait for a refund after you place your order and ship the old device for inspection.
Example: Trading in an older Galaxy Z Series phone reduces the price of a new Galaxy Z Series phone, with the credit amount based on the model and condition you select.
How to redeem:
Find the product you want to buy.
On that product’s page, select the trade-in option and choose the device you’re trading in, along with its condition.
Review the estimated trade-in value applied to your order total.
Complete checkout, then ship your old device within the required window shown in your confirmation.
Not all devices are accepted for trade-in. See these trade-in articles for more details on Samsung’s trade-in program.
Promotional coupon or code
A promotional coupon or code is a multi-character code that applies a discount or credit to your order. Codes have to be input by you on the cart page or during checkout.
Example: A promo code sent by email after you sign up for Samsung marketing emails, applicable toward any mobile device accessory.
How to redeem:
Add the products you want to your cart.
When you see the promo code field, enter your code exactly as it appears.
Confirm the discount is applied before placing your order.
When entering your code, copy/paste it if possible to avoid any mistakes. If you have to enter it manually:
Don’t leave a space after the final character or before the first character
Distinguish between zero and capital-letter “O”
Codes are not case-sensitive
Subscription trial (free or discounted)
Some products may include a complimentary or discounted trial of a third-party subscription service, like YouTube Premium or SiriusXM. These are redeemed after purchase by following instructions sent via email to the address you used to place your order.
Example: 2 months of Adobe Lightroom Premium Access is included with purchase of a Galaxy S Series phone.
How to redeem:
Go to the My Orders page and find the order that includes trial subscription offer.
Find the subscription service(s) listed with your order. Activation instructions will be listed beneath the service name.
Follow the instructions on the device the promotion applied to, if possible. Most trials will not activate from a different device.
Trial length, eligibility, and cancellation terms are set by the subscription provider, not by Samsung. Some trials are only available to new subscribers.
If you have any issues activating a trial subscription, contact the company providing the subscription directly.
If a Promotion or Offer Isn’t Working
Some promotions and offers are only visible in your cart, so check there first by opening your cart and selecting Total Savings. If your order has multiple promotions, they may be grouped together.
If an offer still isn’t showing, work through these troubleshooting steps:
Confirm the product is eligible. The offer may be limited to a specific model, color, storage size, or other configuration.
Check the promotion dates. The offer may have expired.
If code-based, re-enter the code carefully. A trailing space or confusing a zero for a capital-letter “O” will show an error message.
Clear your browser’s cache and cookies, then close and reopen your browser.
Try a different browser, a different device or the Shop Samsung App.
Look for an on-screen error message. The message usually names the specific reason the promotion was rejected.
For more detail, see Why is my promo code not working?
If You Don’t Receive a Promotion Included with Your Order
Any promotions included with your order will appear in the order summary at checkout and be listed in the order confirmation email.
After you confirm the promotion was successfully included with your order, try these troubleshooting steps before contacting the Order Support team:
Confirm when the promotion is given to customers. There may be a period of time between placing the order and receiving the promotion, like an eCertificate that’s included with your purchase but isn’t sent to you until 45 days after placing your order.
Check how the promotion is provided. Promotions can be sent in a dedicated email or as part of another email, and may require you to go to a website to complete additional steps first.
Frequently Asked Questions
Can I use more than one promotion on the same order?
Sometimes. Some offers can be combined (or stacked) while others are mutually exclusive. See Can I apply more than one promotion?
Where can I see which promotions are applied to my order?
In your cart, select Total Savings on the right side of the screen for an itemized list of every promotional savings on the order. Note some similar promotion types may be grouped together.
Where do I find current Samsung offers?
Current promotions are listed on Samsung.com and in the Shop Samsung App. See Where can I find all promotions? and Where can I find online-exclusive offers?
Can I remove a free or promotional item from my cart?
Sometimes. Removing a bonus item can affect the rest of the promotion. See Can I remove promotional items from my cart?
Does Samsung price match?
Yes, if your order meets certain requirements. See Does Samsung offer price matching?