Yes, if you return a product that came with a free promotional item, you must also return the promotional item in order to receive a full refund. If you keep the promotional item, Samsung deducts its full retail value from your refund.

Example: You buy a Frame TV that costs $1,000, and it includes a free soundbar with a retail value of $300. If you return the TV and keep the soundbar, your refund will be $700.

This applies to purchases made on both Samsung.com and the Shop Samsung App, and is part of Samsung's full Terms and Conditions of Sale.

For more information on orders containing free promotional items, see What happens if my order has bundle discounts or free items? If you’re ready to start the return process, see How to request a return and print a label for the steps to follow.

Return Timing

Samsung accepts return requests made within 15 days of your order’s delivery date. Once the return request is approved, you have another 15 days to ship the item(s) back or have them picked up.

Return windows can’t be extended. Your exact deadline appears on the My Orders page and appears as “Return eligible through” followed by a date.

See What is Samsung’s return policy? for damage and defect reporting deadlines, returned product condition requirements, and other return-related details.

If a Promotional Item Ships or Delivers Separately

Products within a single Samsung.com or Shop Samsung App order can ship separately and arrive on different days. If your order includes a free promotional item, it may ship and be delivered on different dates than the primary product.

Check the My Orders page for your return window deadline. Each product in an order, including a free promotional item, has its own date with its tracking status:

• Products still eligible for return show “Return eligible through” and a date

• Products no longer eligible for return show “Return window closed on” and a date

What’s Considered a Free Promotional Item

A free promotional item is a product Samsung added to your order at no charge as part of an offer available on a qualifying product that you bought.

Example: Buy an Odyssey gaming monitor and receive a free JBL headset.

The following are not promotional items:

• Items included in the box. This includes things like chargers, power cords, remote controls, stands, and mounting hardware. These must be returned with their associated product. See What is Samsung’s return policy? for details.

• Discounted items in a bundle. An item bought at a reduced price as part of a multi-item purchase, sometimes called Buy More Save More. This is a bundle discount and not a free gift. See What happens if my order has bundle discounts or free items? for details.

Frequently Asked Questions

How much is deducted if I keep a promotional item?

The item's full retail value, not the $0.00 shown on your order.

Does the promotional item need its original packaging?

Promotional items have the same return requirements as other products. See What is Samsung’s return policy? for these requirements.

What if the promotional item arrived damaged or defective?

Report damage or defects within 5 days of delivery or 2 days of installation (whichever is later) by contacting Samsung’s Order Support team.

What if I no longer have the promotional item?

The item’s full retail value will be deducted from your refunded amount, as if you had chosen to keep it.

Is there a restocking fee on the promotional item?

No. Restocking fees are calculated on a product’s net price, which is $0.00 for a free promotional item. See Do you have a restocking fee? for details on restocking fees.