How to request a return and print a label
Updated
The information below applies only to returns made from Samsung.com, and does not include in-store returns.
For information about in-store returns, visit our Returns & Refunds section and select the refund policy for the store you purchased from.
1: Find your Order:
For orders placed using a Samsung Account:
- Go to My Orders
For orders placed as a guest:
- Go to the Search Orders page
- Under "Find Order as Guest", enter the Order ID and Email ID associated with the order, and either the Shipping Zip Code, Billing Zip Code, or Phone Number
- Click VIEW YOUR ORDER
2: Verify the Return Window:
- If a product is eligible to be returned, you will see "Return eligible through" followed by a date, just beneath the tracking status of the product.
Products that are not eligible to be returned will have "Return window closed on" followed by a date instead. Return windows cannot be extended. You can find troubleshooting steps and product support here. - If eligible, visit our Contact Uspage to speak with a representative about returning the product.
3: Preparing and Shipping Your Return:
- Return labels are sent via email and can be accessed through My Ordersor by viewing your order again as a guest
- Print and attach the Return Mailing Label to the outside of the package
- Include any bundled or promotional products for a full refund
- Remove personal accounts and factory reset the device(s), especially for Mobile Phones and Tablets
- Seal the package securely and bring it to a local FedEx by the Return Due Date
- For Large TV returns, package the TV in its original packaging and use the number provided on the Return Mailing Label to schedule a pick up
4: Return/Refund Process Timing:
- After your return request is accepted, you will have an additional 15 days to ship out your return. If your return was not accepted, you will receive an e-mail with additional details
- After a return is delivered to our warehouse, it can take up to 10 business days for our warehouse to review a returned item and initiate a refund. You can also check your order details in My Orders
5: Refund Method and Timing:
- Once your refund request has been accepted and the returned item received and approved for refund, Samsung will return the funds to your original payment method
- Financial institutions may then take an additional 2-5 business days to process the initiated refund before it appears in your account