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Looking to find some great discounts on Samsung products? Look no further! Samsung regularly updates these pages with amazing offers and promotions on Samsung products: Featured offersSamsung promotionsWe hope to see you there!
Knowledge Base Article
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Service & Warranty
TV installation cannot be added to an order that has already been placed. Instead, you can cancel your current order on the My Orderspage and place a new order with the service selected.
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Upgrade your: Phone within 12 months of receiving your current mobile device.TV within 24 months of receiving your current one. When it is time to upgrade, make sure your financing account is open and in good standing. It must be available for use and have enough credit.
Samsung Upgrade
Samsung works with a number of carriers to deliver your product by the delivery date provided at checkout. All products include an option for free standard shipping, but rates may vary, depending on the type of service that you choose. For all purchases that are not home appliances or TVs, please vi
Shipping & Delivery
You can purchase up to two products per product category, per e-mail address and/or shipping address within any 12-month period with the exclusive pricing/offer provided by our Samsung Offer Program. Exceptions apply to three product categories: For home appliance accessories, the limit is set to 4.
Samsung Offer Programs
How do I create an order at Samsung.com? In most cases, you will be able to create an order from Samsung.com using the procedure below: Go to the product page of the product you wish to purchaseOn the right side of the page, select any options for the item that are available for the device (e.g. col
Product and Order
At this time, TV installation can only be applied to one TV per order.
Samsung Promotions
Promotions
Most of our carriers make three attempts to deliver a package. If the carrier is unable to deliver your product to you, a note will be left on your door with details on the next delivery attempt. After three delivery attempts, our couriers will return your order to us and we will refund your account
The device you currently have — that you are upgrading — must: Power on and hold a charge.Have a functioning display and no cracks or breaks beyond normal wear and tear.Be factory reset with anti-theft software disabled (for mobile).Not be blacklisted.
Before Order is Confirmed To reschedule before your order is confirmed via e-mail, visit the My Orders pageand click Reschedule Service Appointment. After Order is Confirmed To reschedule after your order is confirmed via e-mail, you will need to contact the servicer. You can reschedule up to 24 hou
To learn more about this, please visit our Samsung Premium Care Service Contract Terms and Conditions page.
Please find more information about what Samsung does with old home appliances on our Responsible Recycling page.
No. Samsung returns must ship within 15 days of your return request being approval. Late returns can be returned to sender or fail inspection, and the deadline can't be extended.
Returns & Refunds
Unfortunately, you cannot change your shipping address after placing an order, with the exception of adding an apartment number that wasn't previously added to the order. The only way to proceed with an order using a new address is to cancel the original order and create a new order with the updated
If you change your mind after you buy the new device and do not want to return your old device, you don’t need to do anything. You will not get the Upgrade Credit and must continue to make payments as required by your Samsung Financing Terms.
Here’s some reasons why you should order directly from Samsung.com: Free shipping Free, safe, and contact-free shipping.Shop with a Samsung Expert Chat with our independent product experts to get answers to your product questions and special Samsung.com exclusive offers. Immediate savings for trade-
Pre-Order
Check the terms of the promotion. Not all promotions can be combined. A promotion's terms and conditions can typically be found at or near the bottom of the web page or email that advertises the promotion. Be sure to review the terms and conditions in addition to the offer itself. Below is an exampl
The Samsung Offer Program is geared to affiliated companies, government, military, students and education, medical professionals, nurses, and first responders.For the most recent information on the offer programs and how to register, click here.
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