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Where can I find information about Samsung's support on product maintenance?

To learn more about this, please visit the following sites: Samsung repair servicesSamsung standard limited warranty

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Can I remove promotional items from my cart?

Some promotional items are bundled and locked with another product. While you cannot remove or change these items, they make awesome gifts!

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When will I get my eCertificate or Samsung Credit?

Important: For Reserve and Pre-orders, if any portion of your reserve or pre-order credit is used with your pre-order purchase, any remaining credit will be lost and becomes unredeemable. If your order qualified for an eCertificate, or some other form of credit, it will be sent to you via e-mail 35

Add on Credit

Reserve

Preorder credit

Reserve Credit

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Where can I find all promotions?

Samsung Promotions

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What happens if I do not return my upgrade eligible device?

If you change your mind after you buy the new device and do not want to return your old device, you don’t need to do anything. You will not get the Upgrade Credit and must continue to make payments as required by your Samsung Financing Terms.

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Can I trade in after I place an order?

If you missed the opportunity to request a trade-in when you placed your order, you won't be able to request it with that order.To participate in Samsung's trade-in program after placing an order, (and if your order has not already shipped), visit the My Orders page to cancel your order and place a

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What carriers offer financing?

AT&T Upgrade to a new smartphone every year with AT&T Next Every Year, or every 2 years with AT&T Next . Pay off your balance early with no penalty or spread your payments out over 24 or 30 months. With either option, you get your phone for $0 down and with no finance fees. Upgrade options available

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Can I have my FedEx package held at a FedEx location?

You may sign up for FedEx Delivery Manager to place a temporary hold on your packages. FedEx can hold on to all deliveries to the given address for up to two weeks, then resume delivery when you're ready. Note that some fees may apply.Please visit https://www.fedex.com/en-us/delivery-manager/vacatio

pickup

hold package

fedex

fedex onsite

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When can I upgrade?

Upgrade your: Phone within 12 months of receiving your current mobile device.TV within 24 months of receiving your current one. When it is time to upgrade, make sure your financing account is open and in good standing. It must be available for use and have enough credit.

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How do I get the maximum upgrade credit?

The device you currently have — that you are upgrading — must: Power on and hold a charge.Have a functioning display and no cracks or breaks beyond normal wear and tear.Be factory reset with anti-theft software disabled (for mobile).Not be blacklisted.

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Can I receive a refund for my Samsung Rewards Points?

Yes, Samsung Rewards points redeemed on an order can be refunded if the order is returned. You'll see your points back on your account within 5 days once we receive and process your return. Go to My Rewards to check all your points activities and more.

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When is my first Samsung Upgrade payment due?

You will receive a billing statement after your purchase which will show your payment due date.The payment due date will be at least 21 days after the statement is sent to you and you can pay it online.TD Bank will also send you account information details by mail within 7-10 days after being approv

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Order Procedure

How do I create an order at Samsung.com? In most cases, you will be able to create an order from Samsung.com using the procedure below: Go to the product page of the product you wish to purchaseOn the right side of the page, select any options for the item that are available for the device (e.g. col

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When will the next Galaxy be available?

Check back on Samsung.com for the latest details on upcoming Galaxy devices.

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Why was my order cancelled?

If your order was cancelled, we will send you an e-mail notification with a reason.Please review the notification for further instructions.Incorrect or mismatched billing and shipping addresses is one of the most common causes for cancelled orders. Please double-check that your billing address is co

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Can I receive my refund via a new payment method?

For security purposes, we can only refund to your original payment method.If you closed the account that you were refunded to, contact the bank as they should be able to issue you a cashier's check.

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Where can I find Samsung offers and promotions?

Looking to find some great discounts on Samsung products? Look no further! Samsung regularly updates these pages with amazing offers and promotions on Samsung products: Featured offersSamsung promotionsWe hope to see you there!

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How do I purchase a Samsung product and initiate pick-up from a retail partner store?

Product Support PanelThe name and contact information for whomever will pick up your order can't be changed after the order has been placed. Some Samsung products can be purchased on Samsung.com and picked up at either a Samsung Experience Store or a retail partner, such as Best Buy or P.C. Richard

bestbuy

pc richard & son

pc richards

pc richard and son

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Can I add TV installation after placing my order?

TV installation cannot be added to an order that has already been placed. Instead, you can cancel your current order on the My Orders page and place a new order with the service selected.

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mount

install

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