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No, changes can’t be made to an order after it’s placed. You must opt into the Samsung Care+ offer before proceeding to checkout on Samsung.com. However, if you’d like to get the Samsung Care+ offer, please consider placing a new preorder on Samsung.com or the Shop Samsung app before pre-order ends
Knowledge Base Article
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Pre-Order
To learn more about this, please visit the following sites: Samsung repair servicesSamsung standard limited warranty
Service & Warranty
Please log into your My Orders page to verify your orders. If you are able to confirm that you were charged more times than you expected for an item, please contact customer service for immediate support.
Payments
If you change your mind after you buy the new device and do not want to return your old device, you don’t need to do anything. You will not get the Upgrade Credit and must continue to make payments as required by your Samsung Financing Terms.
Samsung Upgrade
TV installation cannot be added to an order that has already been placed. Instead, you can cancel your current order on the My Orders page and place a new order with the service selected.
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Important: For Reserve and Pre-orders, if any portion of your reserve or pre-order credit is used with your pre-order purchase, any remaining credit will be lost and becomes unredeemable. If your order qualified for an eCertificate, or some other form of credit, it will be sent to you via e-mail 35
Add on Credit
Reserve
Preorder credit
Reserve Credit
Samsung Promotions
Promotions
AT&T Upgrade to a new smartphone every year with AT&T Next Every Year, or every 2 years with AT&T Next . Pay off your balance early with no penalty or spread your payments out over 24 or 30 months. With either option, you get your phone for $0 down and with no finance fees. Upgrade options available
Financing
Upgrade your: Phone within 12 months of receiving your current mobile device.TV within 24 months of receiving your current one. When it is time to upgrade, make sure your financing account is open and in good standing. It must be available for use and have enough credit.
Yes, If you were approved for a Financing Account prior to opting in to the Upgrade Program, you may use it to participate, subject to your available credit limit.
Looking to find some great discounts on Samsung products? Look no further! Samsung regularly updates these pages with amazing offers and promotions on Samsung products: Featured offersSamsung promotionsWe hope to see you there!
Check back on Samsung.com for the latest details on upcoming Galaxy devices.
Product Availability
How do I create an order at Samsung.com? In most cases, you will be able to create an order from Samsung.com using the procedure below: Go to the product page of the product you wish to purchaseOn the right side of the page, select any options for the item that are available for the device (e.g. col
Product and Order
Check the terms of the promotion. Not all promotions can be combined. A promotion's terms and conditions can typically be found at or near the bottom of the web page or email that advertises the promotion. Be sure to review the terms and conditions in addition to the offer itself. Below is an exampl
If your order was cancelled, we will send you an e-mail notification with a reason.Please review the notification for further instructions.Incorrect or mismatched billing and shipping addresses is one of the most common causes for cancelled orders. Please double-check that your billing address is co
Where's My Order?
Some promotional items are bundled and locked with another product. While you cannot remove or change these items, they make awesome gifts!
The Samsung Offer Program is geared to affiliated companies, government, military, students and education, medical professionals, nurses, and first responders.For the most recent information on the offer programs and how to register, click here.
Samsung Offer Programs
We are transitioning to the removal of the wall charger and earphones in our latest line of Galaxy smartphones as more and more Galaxy users are reusing accessories they already have. Want to know more about charging your Galaxy S21 5G, Galaxy S21+ 5G, or Galaxy S21 Ultra 5G? Learn More.
Product Support
The following devices have accessories that need to be included with the trade-in device to avoid fees or reduced trade-in credit: Wireless headphones: All charging cases and cables Any device with included S Pen (phone, tablet, PC): Include the S Pen that came with the device Other accessories do n
Trade-in
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