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Some products purchased from Samsung.com or the Shop Samsung app will be subject to a shipping fee. Any shipping fees applied to your order will be shown in your cart and at checkout.
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Knowledge Base Article
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Shipping & Delivery
At this time, TV installation can only be applied to one TV per order.
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Service & Warranty
You may sign up for FedEx Delivery Manager to place a temporary hold on your packages. FedEx can hold on to all deliveries to the given address for up to two weeks, then resume delivery when you're ready. Note that some fees may apply.Please visit https://www.fedex.com/en-us/delivery-manager/vacatio
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Before Order is Confirmed To reschedule before your order is confirmed via e-mail, visit the My Orders pageand click Reschedule Service Appointment. After Order is Confirmed To reschedule after your order is confirmed via e-mail, you will need to contact the servicer. You can reschedule up to 24 hou
For questions about your TV mounting or installation, please contact the fulfillment partner that mounted or will mount your TV: RXO: 844-234-8174 Pulse: 562-786-6021 Best Buy: 888-237-8289
TV installation cannot be added to an order that has already been placed. Instead, you can cancel your current order on the My Orderspage and place a new order with the service selected.
Verified tax-exempt individuals can get a refund for the taxes paid on their order after it has shipped out. To get a tax-exempt refund: Get a copy of your tax-exempt certificateContact your company's finance department or your state's tax department to get a copy of your tax-exempt certificate. Pla
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Returns & Refunds
If available, you can select to expedite your order during checkout. Once ordered, you cannot change shipping options unless you cancel and re-order.
Product Support PanelFor help with Two Factor Authentication or other questions regarding your Samsung account, read this article instead. For help with your Samsung Financing account, read this article instead. To update/change/reset the password to your Samsung account, please visit https://accoun
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Samsung Account
Some products purchased from Samsung.com or the Shop Samsung app may be subject to a restocking fee if they are returned. Visit our Return Policy to see which products have a restocking fee.
Samsung will initiate your refund within 10 days of receiving and processing your return. For the order to be successful, the return must include all items including accessories and promotional items.Please note that, as the order items are processed separately, refunds may be made in more than one
If your order was cancelled, we will send you an e-mail notification with a reason.Please review the notification for further instructions.Incorrect or mismatched billing and shipping addresses is one of the most common causes for cancelled orders. Please double-check that your billing address is co
Where's My Order?
Product Support PanelThe name and contact information for whomever will pick up your order can't be changed after the order has been placed. Some Samsung products can be purchased on Samsung.com and picked up at either a Samsung Experience Store or a retail partner, such as Best Buy or P.C. Richard
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In-Store Purchasing
Please find more information about what Samsung does with old home appliances on our Responsible Recycling page.
Orders are shipped in time to meet the Expected Delivery Dates provided during checkout, on My Orders, and in the order-related e-mails we send. The latest delivery dates are displayed on either the My Orders page and, if it’s shipped, on the carrier’s website. For Large TV and Home Appliance orders
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Some promotional items are bundled and locked with another product. While you cannot remove or change these items, they make awesome gifts!
Promotions
We're happy to hear you want to keep your product! If you haven't shipped your return yet, simply keep it and the Return will naturally expire. If you have shipped the return, we will be unable to cancel the return process or return your product to you. In the event this happens, please consider pla
Samsung works with a number of carriers to deliver your product by the delivery date provided at checkout. All products include an option for free standard shipping, but rates may vary, depending on the type of service that you choose. For all purchases that are not home appliances or TVs, please vi
If you missed the opportunity to request a trade-in when you placed your order, you won't be able to request it with that order.To participate in Samsung's trade-in program after placing an order, (and if your order has not already shipped), visit the My Orders page to cancel your order and place a
Trade-in
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