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4 months ago
The device you currently have — that you are upgrading — must: Power on and hold a charge.Have a functioning display and no cracks or breaks beyond normal wear and tear.Be factory reset with anti-theft software disabled (for mobile).Not be blacklisted.
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Samsung Upgrade
To learn more about this, please visit the following sites: Samsung repair servicesSamsung standard limited warranty
Service & Warranty
Samsung Promotions
Promotions
TV installation cannot be added to an order that has already been placed. Instead, you can cancel your current order on the My Orders page and place a new order with the service selected.
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Please log into your My Orders page to verify your orders. If you are able to confirm that you were charged more times than you expected for an item, please contact customer service for immediate support.
Payments
Some promotional items are bundled and locked with another product. While you cannot remove or change these items, they make awesome gifts!
Here’s some reasons why you should order directly from Samsung.com: Free shipping Free, safe, and contact-free shipping.Shop with a Samsung Expert Chat with our independent product experts to get answers to your product questions and special Samsung.com exclusive offers. Immediate savings for trade-
Pre-Order
Yes, If you were approved for a Financing Account prior to opting in to the Upgrade Program, you may use it to participate, subject to your available credit limit.
For questions about your TV mounting or installation, please contact the fulfillment partner that mounted or will mount your TV: RXO: 844-234-8174 Pulse: 562-786-6021 Best Buy: 888-237-8289
Shipping & Delivery
If you change your mind after you buy the new device and do not want to return your old device, you don’t need to do anything. You will not get the Upgrade Credit and must continue to make payments as required by your Samsung Financing Terms.
You will receive a billing statement after your purchase which will show your payment due date.The payment due date will be at least 21 days after the statement is sent to you and you can pay it online.TD Bank will also send you account information details by mail within 7-10 days after being approv
AT&T Upgrade to a new smartphone every year with AT&T Next Every Year, or every 2 years with AT&T Next . Pay off your balance early with no penalty or spread your payments out over 24 or 30 months. With either option, you get your phone for $0 down and with no finance fees. Upgrade options available
Financing
Samsung Upgrade for mobile and TV allows customers to buy an eligible Samsung device using Samsung Financing.Upgrade your smartphone after 12 months for up to 50% credit of the initial price.Upgrade your TV after 24 months for up to 33% credit.
To learn more about this, please visit our Samsung Premium Care Service Contract Terms and Conditions page.
We are transitioning to the removal of the wall charger and earphones in our latest line of Galaxy smartphones as more and more Galaxy users are reusing accessories they already have. Want to know more about charging your Galaxy S21 5G, Galaxy S21+ 5G, or Galaxy S21 Ultra 5G? Learn More.
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Product Availability
Please find more information about what Samsung does with old home appliances on our Responsible Recycling page.
Looking to find some great discounts on Samsung products? Look no further! Samsung regularly updates these pages with amazing offers and promotions on Samsung products: Featured offersSamsung promotionsWe hope to see you there!
We continue to work to ship your items out as quickly as possible, you will receive an email shipment notification when your order is ready to go. We apologize for any inconvenience this may have caused.
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