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Check the terms of the promotion. Not all promotions can be combined. A promotion's terms and conditions can typically be found at or near the bottom of the web page or email that advertises the promotion. Be sure to review the terms and conditions in addition to the offer itself. Below is an exampl
Knowledge Base Article
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Promotions
Samsung Promotions
How do I create an order at Samsung.com? In most cases, you will be able to create an order from Samsung.com using the procedure below: Go to the product page of the product you wish to purchaseOn the right side of the page, select any options for the item that are available for the device (e.g. col
Product and Order
The device you currently have — that you are upgrading — must: Power on and hold a charge.Have a functioning display and no cracks or breaks beyond normal wear and tear.Be factory reset with anti-theft software disabled (for mobile).Not be blacklisted.
Samsung Upgrade
TV installation cannot be added to an order that has already been placed. Instead, you can cancel your current order on the My Orderspage and place a new order with the service selected.
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Service & Warranty
Please log into your My Orders page to verify your orders. If you are able to confirm that you were charged more times than you expected for an item, please contact customer service for immediate support.
Payments
You may sign up for FedEx Delivery Manager to place a temporary hold on your packages. FedEx can hold on to all deliveries to the given address for up to two weeks, then resume delivery when you're ready. Note that some fees may apply.Please visit https://www.fedex.com/en-us/delivery-manager/vacatio
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Shipping & Delivery
If you change your mind after you buy the new device and do not want to return your old device, you don’t need to do anything. You will not get the Upgrade Credit and must continue to make payments as required by your Samsung Financing Terms.
The minimum payment due is located in the Payment Information section of your billing statement. Financing more than one device? The minimum payment amounts of each are added together to equal the required minimum payment due. Find the breakdown of your bill in the Summary of Promotional and Standar
Financing
Yes, If you were approved for a Financing Account prior to opting in to the Upgrade Program, you may use it to participate, subject to your available credit limit.
Check back on Samsung.com for the latest details on upcoming Galaxy devices.
Product Availability
Order cancelled? Check the cancellation email Samsung sent for the exact reason, then review common causes and next steps.
Where's My Order?
The Samsung Offer Program is geared to affiliated companies, government, military, students and education, medical professionals, nurses, and first responders.For the most recent information on the offer programs and how to register, click here.
Samsung Offer Programs
Please find more information about what Samsung does with old home appliances on our Responsible Recycling page.
If available, you can select to expedite your order during checkout. Once ordered, you cannot change shipping options unless you cancel and re-order.
Samsung Upgrade for mobile and TV allows customers to buy an eligible Samsung device using Samsung Financing.Upgrade your smartphone after 12 months for up to 50% credit of the initial price.Upgrade your TV after 24 months for up to 33% credit.
Some promotional items are bundled and locked with another product. While you cannot remove or change these items, they make awesome gifts!
You will receive a billing statement after your purchase which will show your payment due date.The payment due date will be at least 21 days after the statement is sent to you and you can pay it online.TD Bank will also send you account information details by mail within 7-10 days after being approv
To learn more about this, please visit our Samsung Premium Care Service Contract Terms and Conditions page.
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