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Check the terms of the promotion. Not all promotions can be combined. A promotion's terms and conditions can typically be found at or near the bottom of the web page or email that advertises the promotion. Be sure to review the terms and conditions in addition to the offer itself. Below is an exampl
Knowledge Base Article
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Promotions
Some promotional items are bundled and locked with another product. While you cannot remove or change these items, they make awesome gifts!
Upgrade your: Phone within 12 months of receiving your current mobile device.TV within 24 months of receiving your current one. When it is time to upgrade, make sure your financing account is open and in good standing. It must be available for use and have enough credit.
Samsung Upgrade
AT&T Upgrade to a new smartphone every year with AT&T Next Every Year, or every 2 years with AT&T Next . Pay off your balance early with no penalty or spread your payments out over 24 or 30 months. With either option, you get your phone for $0 down and with no finance fees. Upgrade options available
Financing
TV installation cannot be added to an order that has already been placed. Instead, you can cancel your current order on the My Orders page and place a new order with the service selected.
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Service & Warranty
To learn more about this, please visit our Samsung Premium Care Service Contract Terms and Conditions page.
Looking to find some great discounts on Samsung products? Look no further! Samsung regularly updates these pages with amazing offers and promotions on Samsung products: Featured offersSamsung promotionsWe hope to see you there!
Samsung Account is an integrated membership that allows you to enjoy all Samsung services on smartphones, tablets, websites, TVs, and other Samsung products. You can enjoy various Samsung services with a single Samsung Account without having to sign up for each service separately. To learn more abou
Samsung Account
To reschedule before your order is confirmed via e-mail, visit the My Orders page and click Reschedule Service Appointment. To reschedule after your order is confirmed via e-mail, you will need to contact the servicer. You can reschedule up to 24 hours before the scheduled service date and time. If
Shipping & Delivery
Replacements Parts
Product Availability
Unfortunately, you cannot change your shipping address after placing an order, with the exception of adding an apartment number that wasn't previously added to the order. The only way to proceed with an order using a new address is to cancel the original order and create a new order with the updated
You may sign up for FedEx Delivery Manager to place a temporary hold on your packages. FedEx can hold on to all deliveries to the given address for up to two weeks, then resume delivery when you're ready. Note that some fees may apply.Please visit https://www.fedex.com/en-us/delivery-manager/vacatio
pickup
hold package
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If you missed the opportunity to request a trade-in when you placed your order, you won't be able to request it with that order.To participate in Samsung's trade-in program after placing an order, (and if your order has not already shipped), visit the My Orders page to cancel your order and place a
Trade-in
Some products purchased from Samsung.com or the Shop Samsung app will be subject to a shipping fee. Any shipping fees applied to your order will be shown in your cart and at checkout.
fee
Orders are shipped in time to meet the Expected Delivery Dates provided during checkout, on My Orders, and in the order-related e-mails we send. The latest delivery dates are displayed on either the My Orders page and, if it’s shipped, on the carrier’s website. For Large TV and Home Appliance orders
order status
reschedule
shipping
hasn't shipped
Samsung ships to all 50 states [1].Samsung cannot ship to Post Office Boxes, or freight forwarders [2].Samsung cannot ship to locations outside of the United States.Samsung cannot ship to American territories including, but not limited to, Puerto Rico, the U.S. Virgin Islands, and Guam.Samsung does
Samsung Promotions
We continue to work to ship your items out as quickly as possible, you will receive an email shipment notification when your order is ready to go. We apologize for any inconvenience this may have caused.
Where's My Order?
Some products purchased from Samsung.com or the Shop Samsung app may be subject to a restocking fee if they are returned. Visit our Return Policy to see which products have a restocking fee.
Returns & Refunds
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