Official

Accepted

Unanswered

Advanced Filters

Search Results (123)

Relevance
Selected Relevance
Where can I find replacement parts?

Replacements Parts

Knowledge Base Article

Where can I find Samsung offers and promotions?

Looking to find some great discounts on Samsung products? Look no further! Samsung regularly updates these pages with amazing offers and promotions on Samsung products: Featured offersSamsung promotionsWe hope to see you there!

Knowledge Base Article

Can I use my existing Samsung Financing Account to participate?

Yes, If you were approved for a Financing Account prior to opting in to the Upgrade Program, you may use it to participate, subject to your available credit limit.

Knowledge Base Article

How do I expedite shipping?

If available, you can select to expedite your order during checkout. Once ordered, you cannot change shipping options unless you cancel and re-order.

Knowledge Base Article

What carriers offer financing?

AT&T Upgrade to a new smartphone every year with AT&T Next Every Year, or every 2 years with AT&T Next . Pay off your balance early with no penalty or spread your payments out over 24 or 30 months. With either option, you get your phone for $0 down and with no finance fees. Upgrade options available

Knowledge Base Article

Can I remove promotional items from my cart?

Some promotional items are bundled and locked with another product. While you cannot remove or change these items, they make awesome gifts!

Knowledge Base Article

Can I get multiple TV installations for the same order?

At this time, TV installation can only be applied to one TV per order.

tv

mount

installation

mounting

+1

Knowledge Base Article

When can I upgrade?

Upgrade your: Phone within 12 months of receiving your current mobile device.TV within 24 months of receiving your current one. When it is time to upgrade, make sure your financing account is open and in good standing. It must be available for use and have enough credit.

Knowledge Base Article

How much do I pay each month?

The minimum payment due is located in the Payment Information section of your billing statement. Financing more than one device? The minimum payment amounts of each are added together to equal the required minimum payment due. Find the breakdown of your bill in the Summary of Promotional and Standar

Knowledge Base Article

Where can I find information about Samsung's support on product maintenance?

To learn more about this, please visit the following sites: Samsung repair servicesSamsung standard limited warranty

Knowledge Base Article

Can I apply more than one promotion?

Check the terms of the promotion. Not all promotions can be combined. A promotion's terms and conditions can typically be found at or near the bottom of the web page or email that advertises the promotion. Be sure to review the terms and conditions in addition to the offer itself. Below is an exampl

Knowledge Base Article

Can I add TV installation after placing my order?

TV installation cannot be added to an order that has already been placed. Instead, you can cancel your current order on the My Orders page and place a new order with the service selected.

tv

mount

installation

mounting

+1

Knowledge Base Article

Order Procedure

How do I create an order at Samsung.com? In most cases, you will be able to create an order from Samsung.com using the procedure below: Go to the product page of the product you wish to purchaseOn the right side of the page, select any options for the item that are available for the device (e.g. col

Knowledge Base Article

Why does my phone not include headphones or a charger?

We are transitioning to the removal of the wall charger and earphones in our latest line of Galaxy smartphones as more and more Galaxy users are reusing accessories they already have. Want to know more about charging your Galaxy S21 5G, Galaxy S21+ 5G, or Galaxy S21 Ultra 5G? Learn More.

Knowledge Base Article

Why should I pre-order on Samsung.com?

Here’s some reasons why you should order directly from Samsung.com: Free shipping Free, safe, and contact-free shipping.Shop with a Samsung Expert Chat with our independent product experts to get answers to your product questions and special Samsung.com exclusive offers. Immediate savings for trade-

Knowledge Base Article

What happens if I do not return my upgrade eligible device?

If you change your mind after you buy the new device and do not want to return your old device, you don’t need to do anything. You will not get the Upgrade Credit and must continue to make payments as required by your Samsung Financing Terms.

Knowledge Base Article

Can I receive my refund via a new payment method?

For security purposes, we can only refund to your original payment method.If you closed the account that you were refunded to, contact the bank as they should be able to issue you a cashier's check.

Knowledge Base Article

Can I have my FedEx package held at a FedEx location?

You may sign up for FedEx Delivery Manager to place a temporary hold on your packages. FedEx can hold on to all deliveries to the given address for up to two weeks, then resume delivery when you're ready. Note that some fees may apply.Please visit https://www.fedex.com/en-us/delivery-manager/vacatio

fedex

hold package

pickup

fedex onsite

Knowledge Base Article

When will the next Galaxy be available?

Check back on Samsung.com for the latest details on upcoming Galaxy devices.

Knowledge Base Article