Official

Accepted

Unanswered

Advanced Filters

Search Results (123)

Relevance
Selected Relevance
Where can I find Samsung offers and promotions?

Looking to find some great discounts on Samsung products? Look no further! Samsung regularly updates these pages with amazing offers and promotions on Samsung products: Featured offersSamsung promotionsWe hope to see you there!

Knowledge Base Article

How do I expedite shipping?

If available, you can select to expedite your order during checkout. Once ordered, you cannot change shipping options unless you cancel and re-order.

Knowledge Base Article

Can I use my existing Samsung Financing Account to participate?

Yes, If you were approved for a Financing Account prior to opting in to the Upgrade Program, you may use it to participate, subject to your available credit limit.

Knowledge Base Article

Where can I find information about Samsung's support on product maintenance?

To learn more about this, please visit the following sites: Samsung repair servicesSamsung standard limited warranty

Knowledge Base Article

When will the next Galaxy be available?

Check back on Samsung.com for the latest details on upcoming Galaxy devices.

Knowledge Base Article

How do I get the maximum upgrade credit?

The device you currently have — that you are upgrading — must: Power on and hold a charge.Have a functioning display and no cracks or breaks beyond normal wear and tear.Be factory reset with anti-theft software disabled (for mobile).Not be blacklisted.

Knowledge Base Article

Where can I find replacement parts?

Replacements Parts

Knowledge Base Article

Why does my phone not include headphones or a charger?

We are transitioning to the removal of the wall charger and earphones in our latest line of Galaxy smartphones as more and more Galaxy users are reusing accessories they already have. Want to know more about charging your Galaxy S21 5G, Galaxy S21+ 5G, or Galaxy S21 Ultra 5G? Learn More.

Knowledge Base Article

Can I remove promotional items from my cart?

Some promotional items are bundled and locked with another product. While you cannot remove or change these items, they make awesome gifts!

Knowledge Base Article

What if my order requires a signature and I am not available?

Most of our carriers make three attempts to deliver a package. If the carrier is unable to deliver your product to you, a note will be left on your door with details on the next delivery attempt. After three delivery attempts, our couriers will return your order to us and we will refund your account

Knowledge Base Article

How can I dispute a charge from Samsung that I don't recognize?

Please log into your My Orders page to verify your orders. If you don't see the charge there, or if you believe that the charge/order is incorrect, please contact customer service for immediate support.

Knowledge Base Article

How do I purchase a Samsung product and initiate pick-up from a retail partner store?

Product Support PanelThe name and contact information for whomever will pick up your order can't be changed after the order has been placed. Some Samsung products can be purchased on Samsung.com and picked up at either a Samsung Experience Store or a retail partner, such as Best Buy or P.C. Richard

bby

best buy

bestbuy

pc richard

+4

Knowledge Base Article

When will I get my eCertificate or Samsung Credit?

Important: For Reserve and Pre-orders, if any portion of your reserve or pre-order credit is used with your pre-order purchase, any remaining credit will be lost and becomes unredeemable. If your order qualified for an eCertificate, or some other form of credit, it will be sent to you via e-mail 35

add on credit

preorder

preorder credit

reserve

+1

Knowledge Base Article

Can I add TV installation after placing my order?

TV installation cannot be added to an order that has already been placed. Instead, you can cancel your current order on the My Orders page and place a new order with the service selected.

tv

mount

installation

mounting

+1

Knowledge Base Article

How do I get a tax exempt refund?

Verified tax-exempt individuals can get a refund for the taxes paid on their order after it has shipped out. To get a tax-exempt refund: Get a copy of your tax-exempt certificateContact your company's finance department or your state's tax department to get a copy of your tax-exempt certificate. Pla

tax

taxes

exception

exemption

Knowledge Base Article

How do I repair or service my product?

Click here to set up or track a service request. Our team of professionals will help diagnose, troubleshoot, or repair your product (if needed). Go to Product Support If you purchased Samsung Care+ protection for a device and need to file a claim, use one of the corresponding links below: Care+ Thef

Knowledge Base Article

Do you have a restocking fee?

Some products purchased from Samsung.com or the Shop Samsung app may be subject to a restocking fee if they are returned. Visit our Return Policy to see which products have a restocking fee.

Knowledge Base Article

Can I trade in after I place an order?

If you missed the opportunity to request a trade-in when you placed your order, you won't be able to request it with that order.To participate in Samsung's trade-in program after placing an order, (and if your order has not already shipped), visit the My Orders page to cancel your order and place a

Knowledge Base Article

Can I get multiple TV installations for the same order?

At this time, TV installation can only be applied to one TV per order.

tv

mount

installation

mounting

+1

Knowledge Base Article