Official

Accepted

Unanswered

Advanced Filters

Search Results (123)

Relevance
Selected Relevance
What are Samsung's shipping options and delivery rates?

Samsung works with a number of carriers to deliver your product by the delivery date provided at checkout. All products include an option for free standard shipping, but rates may vary, depending on the type of service that you choose. For all purchases that are not home appliances or TVs, please vi

Knowledge Base Article

When will I receive a refund?

Samsung will initiate your refund within 10 days of receiving and processing your return. For the order to be successful, the return must include all items including accessories and promotional items.Please note that, as the order items are processed separately, refunds may be made in more than one

Knowledge Base Article

What is Samsung Upgrade?

Samsung Upgrade for mobile and TV allows customers to buy an eligible Samsung device using Samsung Financing.Upgrade your smartphone after 12 months for up to 50% credit of the initial price.Upgrade your TV after 24 months for up to 33% credit.

Knowledge Base Article

How do I resolve a duplicate charge to my account?

Please log into your My Orders page to verify your orders. If you are able to confirm that you were charged more times than you expected for an item, please contact customer service for immediate support.

Knowledge Base Article

Can I remove promotional items from my cart?

Some promotional items are bundled and locked with another product. While you cannot remove or change these items, they make awesome gifts!

Knowledge Base Article

Where can I find all promotions?

Samsung Promotions

Knowledge Base Article

How do I get a tax exempt refund?

Verified tax-exempt individuals can get a refund for the taxes paid on their order after it has shipped out. To get a tax-exempt refund: Get a copy of your tax-exempt certificateContact your company's finance department or your state's tax department to get a copy of your tax-exempt certificate. Pla

tax

taxes

exception

exemption

Knowledge Base Article

What is a Samsung account, and how do I create one?

Samsung Account is an integrated membership that allows you to enjoy all Samsung services on smartphones, tablets, websites, TVs, and other Samsung products. You can enjoy various Samsung services with a single Samsung Account without having to sign up for each service separately. To learn more abou

Knowledge Base Article

How much do I pay each month?

The minimum payment due is located in the Payment Information section of your billing statement. Financing more than one device? The minimum payment amounts of each are added together to equal the required minimum payment due. Find the breakdown of your bill in the Summary of Promotional and Standar

Knowledge Base Article

Where can I find Samsung offers and promotions?

Looking to find some great discounts on Samsung products? Look no further! Samsung regularly updates these pages with amazing offers and promotions on Samsung products: Featured offersSamsung promotionsWe hope to see you there!

Knowledge Base Article

What happens if my order has bundle discounts or free items?

If multiple items are purchased together and are not all returned, all benefits of that order, including discounts and free items will be lost.

Knowledge Base Article

When will I get my eCertificate or Samsung Credit?

Important: For Reserve and Pre-orders, if any portion of your reserve or pre-order credit is used with your pre-order purchase, any remaining credit will be lost and becomes unredeemable. If your order qualified for an eCertificate, or some other form of credit, it will be sent to you via e-mail 35

reserve credit

add on credit

reserve

preorder

+1

Knowledge Base Article

Can I trade in after I place an order?

If you missed the opportunity to request a trade-in when you placed your order, you won't be able to request it with that order.To participate in Samsung's trade-in program after placing an order, (and if your order has not already shipped), visit the My Orders page to cancel your order and place a

Knowledge Base Article

Why does my phone not include headphones or a charger?

We are transitioning to the removal of the wall charger and earphones in our latest line of Galaxy smartphones as more and more Galaxy users are reusing accessories they already have. Want to know more about charging your Galaxy S21 5G, Galaxy S21+ 5G, or Galaxy S21 Ultra 5G? Learn More.

Knowledge Base Article

Can I send my return outside of the return period?

No, returns must be sent within 15 days from when the return is requested. If a return is shipped outside of the Return Window, it is subject to being returned to sender or failing the return inspection, which can result in the refund being denied and the returned products being discarded.

Knowledge Base Article

How can I dispute a charge from Samsung that I don't recognize?

Please log into your My Orders page to verify your orders. If you don't see the charge there, or if you believe that the charge/order is incorrect, please contact customer service for immediate support.

Knowledge Base Article

What happens if I do not return my upgrade eligible device?

If you change your mind after you buy the new device and do not want to return your old device, you don’t need to do anything. You will not get the Upgrade Credit and must continue to make payments as required by your Samsung Financing Terms.

Knowledge Base Article

Where can I find information about Samsung's support on product maintenance?

To learn more about this, please visit the following sites: Samsung repair servicesSamsung standard limited warranty

Knowledge Base Article

Can I get multiple TV installations for the same order?

At this time, TV installation can only be applied to one TV per order.

tv

mount

installation

mounting

+1

Knowledge Base Article