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Some promotional items are bundled and locked with another product. While you cannot remove or change these items, they make awesome gifts!
Knowledge Base Article
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Promotions
If you change your mind after you buy the new device and do not want to return your old device, you don’t need to do anything. You will not get the Upgrade Credit and must continue to make payments as required by your Samsung Financing Terms.
Samsung Upgrade
You will receive a billing statement after your purchase which will show your payment due date.The payment due date will be at least 21 days after the statement is sent to you and you can pay it online.TD Bank will also send you account information details by mail within 7-10 days after being approv
Samsung Upgrade for mobile and TV allows customers to buy an eligible Samsung device using Samsung Financing.Upgrade your smartphone after 12 months for up to 50% credit of the initial price.Upgrade your TV after 24 months for up to 33% credit.
We continue to work to ship your items out as quickly as possible, you will receive an email shipment notification when your order is ready to go. We apologize for any inconvenience this may have caused.
Where's My Order?
Check the terms of the promotion. Not all promotions can be combined. A promotion's terms and conditions can typically be found at or near the bottom of the web page or email that advertises the promotion. Be sure to review the terms and conditions in addition to the offer itself. Below is an exampl
For questions about your TV mounting or installation, please contact the fulfillment partner that mounted or will mount your TV: RXO: 844-234-8174 Pulse: 562-786-6021 Best Buy: 888-237-8289
Shipping & Delivery
Samsung Promotions
Yes, If you were approved for a Financing Account prior to opting in to the Upgrade Program, you may use it to participate, subject to your available credit limit.
To learn more about this, please visit the following sites: Samsung repair servicesSamsung standard limited warranty
Service & Warranty
You may sign up for FedEx Delivery Manager to place a temporary hold on your packages. FedEx can hold on to all deliveries to the given address for up to two weeks, then resume delivery when you're ready. Note that some fees may apply.Please visit https://www.fedex.com/en-us/delivery-manager/vacatio
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The minimum payment due is located in the Payment Information section of your billing statement. Financing more than one device? The minimum payment amounts of each are added together to equal the required minimum payment due. Find the breakdown of your bill in the Summary of Promotional and Standar
Financing
Please log into your My Orders page to verify your orders. If you are able to confirm that you were charged more times than you expected for an item, please contact customer service for immediate support.
Payments
Important: For Reserve and Pre-orders, if any portion of your reserve or pre-order credit is used with your pre-order purchase, any remaining credit will be lost and becomes unredeemable. If your order qualified for an eCertificate, or some other form of credit, it will be sent to you via e-mail 35
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Pre-Order
Check back on Samsung.com for the latest details on upcoming Galaxy devices.
Product Availability
To learn more about this, please visit our Samsung Premium Care Service Contract Terms and Conditions page.
Replacements Parts
Please find more information about what Samsung does with old home appliances on our Responsible Recycling page.
Use Samsung Financing to finance your next purchase on Samsung.com or the Shop Samsung App.Available for all Samsung.com and Shop App purchases over $250.
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