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samsung
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9 months ago
Check back on Samsung.com for the latest details on upcoming Galaxy devices.
Knowledge Base Article
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Product Availability
To learn more about this, please visit our Samsung Premium Care Service Contract Terms and Conditions page.
Service & Warranty
Please find more information about what Samsung does with old home appliances on our Responsible Recycling page.
TV installation cannot be added to an order that has already been placed. Instead, you can cancel your current order on the My Orderspage and place a new order with the service selected.
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If you change your mind after you buy the new device and do not want to return your old device, you don’t need to do anything. You will not get the Upgrade Credit and must continue to make payments as required by your Samsung Financing Terms.
Samsung Upgrade
Replacements Parts
Some promotional items are bundled and locked with another product. While you cannot remove or change these items, they make awesome gifts!
Promotions
Samsung Promotions
If available, you can select to expedite your order during checkout. Once ordered, you cannot change shipping options unless you cancel and re-order.
Shipping & Delivery
Most of our carriers make three attempts to deliver a package. If the carrier is unable to deliver your product to you, a note will be left on your door with details on the next delivery attempt. After three delivery attempts, our couriers will return your order to us and we will refund your account
Upgrade your: Phone within 12 months of receiving your current mobile device.TV within 24 months of receiving your current one. When it is time to upgrade, make sure your financing account is open and in good standing. It must be available for use and have enough credit.
If you missed the opportunity to request a trade-in when you placed your order, you won't be able to request it with that order.To participate in Samsung's trade-in program after placing an order, (and if your order has not already shipped), visit the My Orders page to cancel your order and place a
Trade-in
Samsung Account is an integrated membership that allows you to enjoy all Samsung services on smartphones, tablets, websites, TVs, and other Samsung products. You can enjoy various Samsung services with a single Samsung Account without having to sign up for each service separately. To learn more abou
Samsung Account
Yes, If you were approved for a Financing Account prior to opting in to the Upgrade Program, you may use it to participate, subject to your available credit limit.
You can purchase up to two products per product category, per e-mail address and/or shipping address within any 12-month period with the exclusive pricing/offer provided by our Samsung Offer Program. Exceptions apply to three product categories: For home appliance accessories, the limit is set to 4.
Samsung Offer Programs
The minimum payment due is located in the Payment Information section of your billing statement. Financing more than one device? The minimum payment amounts of each are added together to equal the required minimum payment due. Find the breakdown of your bill in the Summary of Promotional and Standar
Financing
You will receive a billing statement after your purchase which will show your payment due date.The payment due date will be at least 21 days after the statement is sent to you and you can pay it online.TD Bank will also send you account information details by mail within 7-10 days after being approv
Samsung ships to all 50 states [1].Samsung cannot ship to Post Office Boxes, or freight forwarders [2].Samsung cannot ship to locations outside of the United States.Samsung cannot ship to American territories including, but not limited to, Puerto Rico, the U.S. Virgin Islands, and Guam.Samsung does
Please log into your My Orders page to verify your orders. If you are able to confirm that you were charged more times than you expected for an item, please contact customer service for immediate support.
Payments
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