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Check the terms of the promotion. Not all promotions can be combined. A promotion's terms and conditions can typically be found at or near the bottom of the web page or email that advertises the promotion. Be sure to review the terms and conditions in addition to the offer itself. Below is an exampl
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Promotions
Please log into your My Orders page to verify your orders. If you are able to confirm that you were charged more times than you expected for an item, please contact customer service for immediate support.
Payments
To learn more about this, please visit our Samsung Premium Care Service Contract Terms and Conditions page.
Service & Warranty
If you change your mind after you buy the new device and do not want to return your old device, you don’t need to do anything. You will not get the Upgrade Credit and must continue to make payments as required by your Samsung Financing Terms.
Samsung Upgrade
Samsung Promotions
Replacements Parts
Product Availability
Looking to find some great discounts on Samsung products? Look no further! Samsung regularly updates these pages with amazing offers and promotions on Samsung products: Featured offersSamsung promotionsWe hope to see you there!
We are transitioning to the removal of the wall charger and earphones in our latest line of Galaxy smartphones as more and more Galaxy users are reusing accessories they already have. Want to know more about charging your Galaxy S21 5G, Galaxy S21+ 5G, or Galaxy S21 Ultra 5G? Learn More.
Product Support
The device you currently have — that you are upgrading — must: Power on and hold a charge.Have a functioning display and no cracks or breaks beyond normal wear and tear.Be factory reset with anti-theft software disabled (for mobile).Not be blacklisted.
The minimum payment due is located in the Payment Information section of your billing statement. Financing more than one device? The minimum payment amounts of each are added together to equal the required minimum payment due. Find the breakdown of your bill in the Summary of Promotional and Standar
Financing
Yes, If you were approved for a Financing Account prior to opting in to the Upgrade Program, you may use it to participate, subject to your available credit limit.
Please find more information about what Samsung does with old home appliances on our Responsible Recycling page.
AT&T Upgrade to a new smartphone every year with AT&T Next Every Year, or every 2 years with AT&T Next . Pay off your balance early with no penalty or spread your payments out over 24 or 30 months. With either option, you get your phone for $0 down and with no finance fees. Upgrade options available
No, changes can’t be made to an order after it’s placed. You must opt into the Samsung Care+ offer before proceeding to checkout on Samsung.com. However, if you’d like to get the Samsung Care+ offer, please consider placing a new preorder on Samsung.com or the Shop Samsung app before pre-order ends
Pre-Order
For security purposes, we can only refund to your original payment method.If you closed the account that you were refunded to, contact the bank as they should be able to issue you a cashier's check.
Returns & Refunds
Yes, Samsung Rewards points redeemed on an order can be refunded if the order is returned. You'll see your points back on your account within 5 days once we receive and process your return. Go to My Rewards to check all your points activities and more.
Check back on Samsung.com for the latest details on upcoming Galaxy devices.
Here’s some reasons why you should order directly from Samsung.com: Free shipping Free, safe, and contact-free shipping.Shop with a Samsung Expert Chat with our independent product experts to get answers to your product questions and special Samsung.com exclusive offers. Immediate savings for trade-
TV installation cannot be added to an order that has already been placed. Instead, you can cancel your current order on the My Orders page and place a new order with the service selected.
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