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If you change your mind after you buy the new device and do not want to return your old device, you don’t need to do anything. You will not get the Upgrade Credit and must continue to make payments as required by your Samsung Financing Terms.
Knowledge Base Article
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Samsung Upgrade
Please find more information about what Samsung does with old home appliances on our Responsible Recycling page.
Service & Warranty
No, changes can’t be made to an order after it’s placed. You must opt into the Samsung Care+ offer before proceeding to checkout on Samsung.com. However, if you’d like to get the Samsung Care+ offer, please consider placing a new preorder on Samsung.com or the Shop Samsung app before pre-order ends
Pre-Order
TV installation cannot be added to an order that has already been placed. Instead, you can cancel your current order on the My Orderspage and place a new order with the service selected.
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If available, you can select to expedite your order during checkout. Once ordered, you cannot change shipping options unless you cancel and re-order.
Shipping & Delivery
The device you currently have — that you are upgrading — must: Power on and hold a charge.Have a functioning display and no cracks or breaks beyond normal wear and tear.Be factory reset with anti-theft software disabled (for mobile).Not be blacklisted.
Check the terms of the promotion. Not all promotions can be combined. A promotion's terms and conditions can typically be found at or near the bottom of the web page or email that advertises the promotion. Be sure to review the terms and conditions in addition to the offer itself. Below is an exampl
Promotions
Upgrade your: Phone within 12 months of receiving your current mobile device.TV within 24 months of receiving your current one. When it is time to upgrade, make sure your financing account is open and in good standing. It must be available for use and have enough credit.
At this time, TV installation can only be applied to one TV per order.
You will receive a billing statement after your purchase which will show your payment due date.The payment due date will be at least 21 days after the statement is sent to you and you can pay it online.TD Bank will also send you account information details by mail within 7-10 days after being approv
Replacements Parts
Product Availability
You can purchase up to two products per product category, per e-mail address and/or shipping address within any 12-month period with the exclusive pricing/offer provided by our Samsung Offer Program. Exceptions apply to three product categories: For home appliance accessories, the limit is set to 4.
Samsung Offer Programs
Samsung Promotions
Yes, you can get a military discount through the Samsung Offer Program or WeSalute. Discounts through the two programs may differ. If you are active military, use your .mil e-mail address and sign up through the Samsung Offer Program. If you are a veteran use a personal e-mail address and sign up th
Before Order is Confirmed To reschedule before your order is confirmed via e-mail, visit the My Orders pageand click Reschedule Service Appointment. After Order is Confirmed To reschedule after your order is confirmed via e-mail, you will need to contact the servicer. You can reschedule up to 24 hou
The Samsung Offer Program is geared to affiliated companies, government, military, students and education, medical professionals, nurses, and first responders.For the most recent information on the offer programs and how to register, click here.
Most of our carriers make three attempts to deliver a package. If the carrier is unable to deliver your product to you, a note will be left on your door with details on the next delivery attempt. After three delivery attempts, our couriers will return your order to us and we will refund your account
Looking to find some great discounts on Samsung products? Look no further! Samsung regularly updates these pages with amazing offers and promotions on Samsung products: Featured offersSamsung promotionsWe hope to see you there!
Please log into your My Orders page to verify your orders. If you are able to confirm that you were charged more times than you expected for an item, please contact customer service for immediate support.
Payments
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