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If you change your mind after you buy the new device and do not want to return your old device, you don’t need to do anything. You will not get the Upgrade Credit and must continue to make payments as required by your Samsung Financing Terms.
Knowledge Base Article
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Samsung Upgrade
You will receive a billing statement after your purchase which will show your payment due date.The payment due date will be at least 21 days after the statement is sent to you and you can pay it online.TD Bank will also send you account information details by mail within 7-10 days after being approv
Yes, If you were approved for a Financing Account prior to opting in to the Upgrade Program, you may use it to participate, subject to your available credit limit.
Looking to find some great discounts on Samsung products? Look no further! Samsung regularly updates these pages with amazing offers and promotions on Samsung products: Featured offersSamsung promotionsWe hope to see you there!
Service & Warranty
We are transitioning to the removal of the wall charger and earphones in our latest line of Galaxy smartphones as more and more Galaxy users are reusing accessories they already have. Want to know more about charging your Galaxy S21 5G, Galaxy S21+ 5G, or Galaxy S21 Ultra 5G? Learn More.
Product Support
Please find more information about what Samsung does with old home appliances on our Responsible Recycling page.
Some products purchased from Samsung.com or the Shop Samsung app will be subject to a shipping fee. Any shipping fees applied to your order will be shown in your cart and at checkout.
fee
Shipping & Delivery
Upgrade your: Phone within 12 months of receiving your current mobile device.TV within 24 months of receiving your current one. When it is time to upgrade, make sure your financing account is open and in good standing. It must be available for use and have enough credit.
We're happy to hear you want to keep your product! If you haven't shipped your return yet, simply keep it and the Return will naturally expire. If you have shipped the return, we will be unable to cancel the return process or return your product to you. In the event this happens, please consider pla
Returns & Refunds
Yes, Samsung Rewards points redeemed on an order can be refunded if the order is returned. You'll see your points back on your account within 5 days once we receive and process your return. Go to My Rewards to check all your points activities and more.
Verified tax-exempt individuals can get a refund for the taxes paid on their order after it has shipped out. To get a tax-exempt refund: Get a copy of your tax-exempt certificateContact your company's finance department or your state's tax department to get a copy of your tax-exempt certificate. Pla
exception
taxes
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exemption
For security purposes, we can only refund to your original payment method.If you closed the account that you were refunded to, contact the bank as they should be able to issue you a cashier's check.
If multiple items are purchased together and are not all returned, all benefits of that order, including discounts and free items will be lost.
Important: For Reserve and Pre-orders, if any portion of your reserve or pre-order credit is used with your pre-order purchase, any remaining credit will be lost and becomes unredeemable. If your order qualified for an eCertificate, or some other form of credit, it will be sent to you via e-mail 35
Add on Credit
Reserve
Preorder credit
Reserve Credit
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Pre-Order
Most of our carriers make three attempts to deliver a package. If the carrier is unable to deliver your product to you, a note will be left on your door with details on the next delivery attempt. After three delivery attempts, our couriers will return your order to us and we will refund your account
If you missed the opportunity to request a trade-in when you placed your order, you won't be able to request it with that order.To participate in Samsung's trade-in program after placing an order, (and if your order has not already shipped), visit the My Orders page to cancel your order and place a
Trade-in
Please log into your My Orders page to verify your orders. If you are able to confirm that you were charged more times than you expected for an item, please contact customer service for immediate support.
Payments
The minimum payment due is located in the Payment Information section of your billing statement. Financing more than one device? The minimum payment amounts of each are added together to equal the required minimum payment due. Find the breakdown of your bill in the Summary of Promotional and Standar
Financing
How do I create an order at Samsung.com? In most cases, you will be able to create an order from Samsung.com using the procedure below: Go to the product page of the product you wish to purchaseOn the right side of the page, select any options for the item that are available for the device (e.g. col
Product and Order
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