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When is my first Samsung Upgrade payment due?

You will receive a billing statement after your purchase which will show your payment due date.The payment due date will be at least 21 days after the statement is sent to you and you can pay it online.TD Bank will also send you account information details by mail within 7-10 days after being approv

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Can I remove promotional items from my cart?

Some promotional items are bundled and locked with another product. While you cannot remove or change these items, they make awesome gifts!

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Where can I find all promotions?

Samsung Promotions

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Where can I find information about Samsung's product quality assurance policy and period?

To learn more about this, please visit our Samsung Premium Care Service Contract Terms and Conditions page.

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How do I get the maximum upgrade credit?

The device you currently have — that you are upgrading — must: Power on and hold a charge.Have a functioning display and no cracks or breaks beyond normal wear and tear.Be factory reset with anti-theft software disabled (for mobile).Not be blacklisted.

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When will the next Galaxy be available?

Check back on Samsung.com for the latest details on upcoming Galaxy devices.

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What is Samsung Upgrade?

Samsung Upgrade for mobile and TV allows customers to buy an eligible Samsung device using Samsung Financing.Upgrade your smartphone after 12 months for up to 50% credit of the initial price.Upgrade your TV after 24 months for up to 33% credit.

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Why is my order late?

We continue to work to ship your items out as quickly as possible, you will receive an email shipment notification when your order is ready to go. We apologize for any inconvenience this may have caused.

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Where can I find Samsung offers and promotions?

Looking to find some great discounts on Samsung products? Look no further! Samsung regularly updates these pages with amazing offers and promotions on Samsung products: Featured offersSamsung promotionsWe hope to see you there!

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How many orders can I make under Samsung Offer Programs?

You can purchase up to two products per product category, per e-mail address and/or shipping address within any 12-month period with the exclusive pricing/offer provided by our Samsung Offer Program. Exceptions apply to three product categories: For home appliance accessories, the limit is set to 4.

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When can I upgrade?

Upgrade your: Phone within 12 months of receiving your current mobile device.TV within 24 months of receiving your current one. When it is time to upgrade, make sure your financing account is open and in good standing. It must be available for use and have enough credit.

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Where do I go for information about collection and disposal of old home appliances?

Please find more information about what Samsung does with old home appliances on our Responsible Recycling page.

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Where can I find replacement parts?

Replacements Parts

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Can I have my FedEx package held at a FedEx location?

You may sign up for FedEx Delivery Manager to place a temporary hold on your packages. FedEx can hold on to all deliveries to the given address for up to two weeks, then resume delivery when you're ready. Note that some fees may apply.Please visit https://www.fedex.com/en-us/delivery-manager/vacatio

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Can I use my existing Samsung Financing Account to participate?

Yes, If you were approved for a Financing Account prior to opting in to the Upgrade Program, you may use it to participate, subject to your available credit limit.

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Can I apply more than one promotion?

Check the terms of the promotion. Not all promotions can be combined. A promotion's terms and conditions can typically be found at or near the bottom of the web page or email that advertises the promotion. Be sure to review the terms and conditions in addition to the offer itself. Below is an exampl

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Why does my phone not include headphones or a charger?

We are transitioning to the removal of the wall charger and earphones in our latest line of Galaxy smartphones as more and more Galaxy users are reusing accessories they already have. Want to know more about charging your Galaxy S21 5G, Galaxy S21+ 5G, or Galaxy S21 Ultra 5G? Learn More.

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Can I cancel a return?

We're happy to hear you want to keep your product! If you haven't shipped your return yet, simply keep it and the Return will naturally expire. If you have shipped the return, we will be unable to cancel the return process or return your product to you. In the event this happens, please consider pla

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How do I resolve an issue with a TV installation or mounting?

For questions about your TV mounting or installation, please contact the company that mounted or will mount your TV: RXO: 844-234-8174 Pulse: 562-786-6021 TV Mounting FAQs

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