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Here’s some reasons why you should order directly from Samsung.com: Free shipping Free, safe, and contact-free shipping.Shop with a Samsung Expert Chat with our independent product experts to get answers to your product questions and special Samsung.com exclusive offers. Immediate savings for trade-
Knowledge Base Article
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Pre-Order
Some promotional items are bundled and locked with another product. While you cannot remove or change these items, they make awesome gifts!
Promotions
You will receive a billing statement after your purchase which will show your payment due date.The payment due date will be at least 21 days after the statement is sent to you and you can pay it online.TD Bank will also send you account information details by mail within 7-10 days after being approv
Samsung Upgrade
Check the terms of the promotion. Not all promotions can be combined. A promotion's terms and conditions can typically be found at or near the bottom of the web page or email that advertises the promotion. Be sure to review the terms and conditions in addition to the offer itself. Below is an exampl
Yes, If you were approved for a Financing Account prior to opting in to the Upgrade Program, you may use it to participate, subject to your available credit limit.
Upgrade your: Phone within 12 months of receiving your current mobile device.TV within 24 months of receiving your current one. When it is time to upgrade, make sure your financing account is open and in good standing. It must be available for use and have enough credit.
We are transitioning to the removal of the wall charger and earphones in our latest line of Galaxy smartphones as more and more Galaxy users are reusing accessories they already have. Want to know more about charging your Galaxy S21 5G, Galaxy S21+ 5G, or Galaxy S21 Ultra 5G? Learn More.
Product Support
Use Samsung Financing to finance your next purchase on Samsung.com or the Shop Samsung App.Available for all Samsung.com and Shop App purchases over $250.
Financing
No, changes can’t be made to an order after it’s placed. You must opt into the Samsung Care+ offer before proceeding to checkout on Samsung.com. However, if you’d like to get the Samsung Care+ offer, please consider placing a new preorder on Samsung.com or the Shop Samsung app before pre-order ends
Please find more information about what Samsung does with old home appliances on our Responsible Recycling page.
Service & Warranty
AT&T Upgrade to a new smartphone every year with AT&T Next Every Year, or every 2 years with AT&T Next . Pay off your balance early with no penalty or spread your payments out over 24 or 30 months. With either option, you get your phone for $0 down and with no finance fees. Upgrade options available
Important: For Reserve and Pre-orders, if any portion of your reserve or pre-order credit is used with your pre-order purchase, any remaining credit will be lost and becomes unredeemable. If your order qualified for an eCertificate, or some other form of credit, it will be sent to you via e-mail 35
Reserve
Reserve Credit
Preorder
Add on Credit
+1
Samsung will initiate your refund within 10 days of receiving and processing your return. For the order to be successful, the return must include all items including accessories and promotional items.Please note that, as the order items are processed separately, refunds may be made in more than one
Returns & Refunds
Samsung Account is an integrated membership that allows you to enjoy all Samsung services on smartphones, tablets, websites, TVs, and other Samsung products. You can enjoy various Samsung services with a single Samsung Account without having to sign up for each service separately. To learn more abou
Samsung Account
Replacements Parts
Product Availability
Please log into your My Orders page to verify your orders. If you are able to confirm that you were charged more times than you expected for an item, please contact customer service for immediate support.
Payments
Samsung ships to all 50 states [1].Samsung cannot ship to Post Office Boxes, or freight forwarders [2].Samsung cannot ship to locations outside of the United States.Samsung cannot ship to American territories including, but not limited to, Puerto Rico, the U.S. Virgin Islands, and Guam.Samsung does
Shipping & Delivery
Check back on Samsung.com for the latest details on upcoming Galaxy devices.
To learn more about this, please visit our Samsung Premium Care Service Contract Terms and Conditions page.
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