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Samsung

 modified 

7 months ago

When can I upgrade?

Upgrade your: Phone within 12 months of receiving your current mobile device.TV within 24 months of receiving your current one. When it is time to upgrade, make sure your financing account is open and in good standing. It must be available for use and have enough credit.

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Can I remove promotional items from my cart?

Some promotional items are bundled and locked with another product. While you cannot remove or change these items, they make awesome gifts!

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Can I use my existing Samsung Financing Account to participate?

Yes, If you were approved for a Financing Account prior to opting in to the Upgrade Program, you may use it to participate, subject to your available credit limit.

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What is Samsung Upgrade?

Samsung Upgrade for mobile and TV allows customers to buy an eligible Samsung device using Samsung Financing.Upgrade your smartphone after 12 months for up to 50% credit of the initial price.Upgrade your TV after 24 months for up to 33% credit.

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Can I add TV installation after placing my order?

TV installation cannot be added to an order that has already been placed. Instead, you can cancel your current order on the My Orders page and place a new order with the service selected.

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How do I get the maximum upgrade credit?

The device you currently have — that you are upgrading — must: Power on and hold a charge.Have a functioning display and no cracks or breaks beyond normal wear and tear.Be factory reset with anti-theft software disabled (for mobile).Not be blacklisted.

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How much do I pay each month?

The minimum payment due is located in the Payment Information section of your billing statement. Financing more than one device? The minimum payment amounts of each are added together to equal the required minimum payment due. Find the breakdown of your bill in the Summary of Promotional and Standar

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Where do I go for information about collection and disposal of old home appliances?

Please find more information about what Samsung does with old home appliances on our Responsible Recycling page.

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Why is my order late?

We continue to work to ship your items out as quickly as possible, you will receive an email shipment notification when your order is ready to go. We apologize for any inconvenience this may have caused.

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How do I resolve a duplicate charge to my account?

Please log into your My Orders page to verify your orders. If you are able to confirm that you were charged more times than you expected for an item, please contact customer service for immediate support.

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Where can I find all promotions?

Samsung Promotions

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When is my first Samsung Upgrade payment due?

You will receive a billing statement after your purchase which will show your payment due date.The payment due date will be at least 21 days after the statement is sent to you and you can pay it online.TD Bank will also send you account information details by mail within 7-10 days after being approv

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Where can I find Samsung offers and promotions?

Looking to find some great discounts on Samsung products? Look no further! Samsung regularly updates these pages with amazing offers and promotions on Samsung products: Featured offersSamsung promotionsWe hope to see you there!

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Can I apply more than one promotion?

Check the terms of the promotion. Not all promotions can be combined. A promotion's terms and conditions can typically be found at or near the bottom of the web page or email that advertises the promotion. Be sure to review the terms and conditions in addition to the offer itself. Below is an exampl

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What carriers offer financing?

AT&T Upgrade to a new smartphone every year with AT&T Next Every Year, or every 2 years with AT&T Next . Pay off your balance early with no penalty or spread your payments out over 24 or 30 months. With either option, you get your phone for $0 down and with no finance fees. Upgrade options available

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Where can I find information about Samsung's support on product maintenance?

To learn more about this, please visit the following sites: Samsung repair servicesSamsung standard limited warranty

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Can I have my FedEx package held at a FedEx location?

You may sign up for FedEx Delivery Manager to place a temporary hold on your packages. FedEx can hold on to all deliveries to the given address for up to two weeks, then resume delivery when you're ready. Note that some fees may apply.Please visit https://www.fedex.com/en-us/delivery-manager/vacatio

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When will the next Galaxy be available?

Check back on Samsung.com for the latest details on upcoming Galaxy devices.

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Why should I pre-order on Samsung.com?

Here’s some reasons why you should order directly from Samsung.com: Free shipping Free, safe, and contact-free shipping.Shop with a Samsung Expert Chat with our independent product experts to get answers to your product questions and special Samsung.com exclusive offers. Immediate savings for trade-

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