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If you change your mind after you buy the new device and do not want to return your old device, you don’t need to do anything. You will not get the Upgrade Credit and must continue to make payments as required by your Samsung Financing Terms.
Knowledge Base Article
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Samsung Upgrade
Check the terms of the promotion. Not all promotions can be combined. A promotion's terms and conditions can typically be found at or near the bottom of the web page or email that advertises the promotion. Be sure to review the terms and conditions in addition to the offer itself. Below is an exampl
Promotions
The device you currently have — that you are upgrading — must: Power on and hold a charge.Have a functioning display and no cracks or breaks beyond normal wear and tear.Be factory reset with anti-theft software disabled (for mobile).Not be blacklisted.
Important: For Reserve and Pre-orders, if any portion of your reserve or pre-order credit is used with your pre-order purchase, any remaining credit will be lost and becomes unredeemable. If your order qualified for an eCertificate, or some other form of credit, it will be sent to you via e-mail 35
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Yes, If you were approved for a Financing Account prior to opting in to the Upgrade Program, you may use it to participate, subject to your available credit limit.
If multiple items are purchased together and are not all returned, all benefits of that order, including discounts and free items will be lost.
Returns & Refunds
Samsung Upgrade for mobile and TV allows customers to buy an eligible Samsung device using Samsung Financing.Upgrade your smartphone after 12 months for up to 50% credit of the initial price.Upgrade your TV after 24 months for up to 33% credit.
To learn more about this, please visit the following sites: Samsung repair servicesSamsung standard limited warranty
Service & Warranty
Check back on Samsung.com for the latest details on upcoming Galaxy devices.
Product Availability
You will receive a billing statement after your purchase which will show your payment due date.The payment due date will be at least 21 days after the statement is sent to you and you can pay it online.TD Bank will also send you account information details by mail within 7-10 days after being approv
For security purposes, we can only refund to your original payment method.If you closed the account that you were refunded to, contact the bank as they should be able to issue you a cashier's check.
Please find more information about what Samsung does with old home appliances on our Responsible Recycling page.
No, changes can’t be made to an order after it’s placed. You must opt into the Samsung Care+ offer before proceeding to checkout on Samsung.com. However, if you’d like to get the Samsung Care+ offer, please consider placing a new preorder on Samsung.com or the Shop Samsung app before pre-order ends
We continue to work to ship your items out as quickly as possible, you will receive an email shipment notification when your order is ready to go. We apologize for any inconvenience this may have caused.
Where's My Order?
Upgrade your: Phone within 12 months of receiving your current mobile device.TV within 24 months of receiving your current one. When it is time to upgrade, make sure your financing account is open and in good standing. It must be available for use and have enough credit.
Please log into your My Orders page to verify your orders. If you are able to confirm that you were charged more times than you expected for an item, please contact customer service for immediate support.
Payments
If available, you can select to expedite your order during checkout. Once ordered, you cannot change shipping options unless you cancel and re-order.
Shipping & Delivery
Product Support PanelThe name and contact information for whomever will pick up your order can't be changed after the order has been placed. Some Samsung products can be purchased on Samsung.com and picked up at either a Samsung Experience Store or a retail partner, such as Best Buy or P.C. Richard
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In-Store Purchasing
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