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Upgrade your: Phone within 12 months of receiving your current mobile device.TV within 24 months of receiving your current one. When it is time to upgrade, make sure your financing account is open and in good standing. It must be available for use and have enough credit.
Knowledge Base Article
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Samsung Upgrade
We continue to work to ship your items out as quickly as possible, you will receive an email shipment notification when your order is ready to go. We apologize for any inconvenience this may have caused.
Where's My Order?
Some promotional items are bundled and locked with another product. While you cannot remove or change these items, they make awesome gifts!
Promotions
If you change your mind after you buy the new device and do not want to return your old device, you don’t need to do anything. You will not get the Upgrade Credit and must continue to make payments as required by your Samsung Financing Terms.
Please log into your My Orders page to verify your orders. If you are able to confirm that you were charged more times than you expected for an item, please contact customer service for immediate support.
Payments
Looking to find some great discounts on Samsung products? Look no further! Samsung regularly updates these pages with amazing offers and promotions on Samsung products: Featured offersSamsung promotionsWe hope to see you there!
Service & Warranty
Check the terms of the promotion. Not all promotions can be combined. A promotion's terms and conditions can typically be found at or near the bottom of the web page or email that advertises the promotion. Be sure to review the terms and conditions in addition to the offer itself. Below is an exampl
How do I create an order at Samsung.com? In most cases, you will be able to create an order from Samsung.com using the procedure below: Go to the product page of the product you wish to purchaseOn the right side of the page, select any options for the item that are available for the device (e.g. col
Product and Order
Samsung Promotions
The minimum payment due is located in the Payment Information section of your billing statement. Financing more than one device? The minimum payment amounts of each are added together to equal the required minimum payment due. Find the breakdown of your bill in the Summary of Promotional and Standar
Financing
If you missed the opportunity to request a trade-in when you placed your order, you won't be able to request it with that order.To participate in Samsung's trade-in program after placing an order, (and if your order has not already shipped), visit the My Orders page to cancel your order and place a
Trade-in
Yes, Samsung Rewards points redeemed on an order can be refunded if the order is returned. You'll see your points back on your account within 5 days once we receive and process your return. Go to My Rewards to check all your points activities and more.
Returns & Refunds
Replacements Parts
Product Availability
You can purchase up to two products per product category, per e-mail address and/or shipping address within any 12-month period with the exclusive pricing/offer provided by our Samsung Offer Program. Exceptions apply to three product categories: For home appliance accessories, the limit is set to 4.
Samsung Offer Programs
To reschedule before your order is confirmed via e-mail, visit the My Orders page and click Reschedule Service Appointment. To reschedule after your order is confirmed via e-mail, you will need to contact the servicer. You can reschedule up to 24 hours before the scheduled service date and time. If
Shipping & Delivery
The device you currently have — that you are upgrading — must: Power on and hold a charge.Have a functioning display and no cracks or breaks beyond normal wear and tear.Be factory reset with anti-theft software disabled (for mobile).Not be blacklisted.
To learn more about this, please visit our Samsung Premium Care Service Contract Terms and Conditions page.
Important: For Reserve and Pre-orders, if any portion of your reserve or pre-order credit is used with your pre-order purchase, any remaining credit will be lost and becomes unredeemable. If your order qualified for an eCertificate, or some other form of credit, it will be sent to you via e-mail 35
reserve credit
add on credit
reserve
preorder
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Pre-Order
Yes, If you were approved for a Financing Account prior to opting in to the Upgrade Program, you may use it to participate, subject to your available credit limit.
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