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Knowledge Base Article
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Pre-Order
AT&TUpgrade to a new smartphone every year with AT&T Next Every Year, or every 2 years with AT&T Next .Pay off your balance early with no penalty or spread your payments out over 24 or 30 months.With either option, you get your phone for $0 down and with no finance fees.Upgrade options a
Financing
The minimum payment due is located in the Payment Information section of your billing statement.Financing more than one device? The minimum payment amounts of each are added together to equal the required minimum payment due. Find the breakdown of your bill in the Summary of Promotional and Standard
We are transitioning to the removal of the wall charger and earphones in our latest line of Galaxy smartphones as more and more Galaxy users are reusing accessories they already have. Want to know more about charging your Galaxy S21 5G, Galaxy S21+ 5G, or Galaxy S21 Ultra 5G? Learn More.
Product Support
The device you currently have — that you are upgrading — must: Power on and hold a charge.Have a functioning display and no cracks or breaks beyond normal wear and tear.Be factory reset with anti-theft software disabled (for mobile).Not be blacklisted.
Samsung Upgrade
You will receive a billing statement after your purchase which will show your payment due date.The payment due date will be at least 21 days after the statement is sent to you and you can pay it online.TD Bank will also send you account information details by mail within 7-10 days after being approv
Yes, If you were approved for a Financing Account prior to opting in to the Upgrade Program, you may use it to participate, subject to your available credit limit.
Looking to find some great discounts on Samsung products? Look no further! Samsung regularly updates these pages with amazing offers and promotions on Samsung products:Featured offersSamsung promotionsWe hope to see you there!
Service & Warranty
To learn more about this, please visit the following sites:Samsung repair servicesSamsung standard limited warranty
Please log into your My Orders page to verify your orders. If you are able to confirm that you were charged more times than you expected for an item, please contact customer service for immediate support.
Payments
Check the terms of the promotion. Not all promotions can be combined.A promotion's terms and conditions can typically be found at or near the bottom of the web page or email that advertises the promotion. Be sure to review the terms and conditions in addition to the offer itself.Below is an example
Promotions
Upgrade your: Phone within 12 months of receiving your current mobile device.TV within 24 months of receiving your current one.When it is time to upgrade, make sure your financing account is open and in good standing. It must be available for use and have enough credit.
Samsung Upgrade for mobile and TV allows customers to buy an eligible Samsung device using Samsung Financing.Upgrade your smartphone after 12 months for up to 50% credit of the initial price.Upgrade your TV after 24 months for up to 33% credit.
For questions about your TV mounting or installation, please contact the company that mounted or will mount your TV:Angi at (855)-953-5006RXOat (800)-883-4593TV Mounting FAQs
Shipping & Delivery
Samsung Promotions
To learn more about this, please visit our Samsung Premium Care Service Contract Terms and Conditions page.
Yes, Samsung Rewards points redeemed on an order can be refunded if the order is returned.You'll see your points back on your account within 5 days once we receive and process your return. Go to My Rewards to check all your points activities and more.
Returns & Refunds
Most of our carriers make three attempts to deliver a package. If the carrier is unable to deliver your product to you, a note will be left on your door with details on the next delivery attempt.After three delivery attempts, our couriers will return your order to us and we will refund your account.
TV installation cannot be added to an order that has already been placed.Instead, you can cancel your current order on the My Orders page and place a new order with the service selected.
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