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8 months ago
Please find more information about what Samsung does with old home appliances on our Responsible Recycling page.
Knowledge Base Article
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Service & Warranty
Orders are shipped in time to meet the Expected Delivery Dates provided during checkout, on My Orders, and in the order-related e-mails we send. The latest delivery dates are displayed on either the My Orders page and, if it’s shipped, on the carrier’s website. For Large TV and Home Appliance orders
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Shipping & Delivery
If multiple items are purchased together and are not all returned, all benefits of that order, including discounts and free items will be lost.
Returns & Refunds
Product Support PanelThe name and contact information for whomever will pick up your order can't be changed after the order has been placed. Some Samsung products can be purchased on Samsung.com and picked up at either a Samsung Experience Store or a retail partner, such as Best Buy or P.C. Richard
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In-Store Purchasing
The information below applies to in-store returns for Samsung Experience Stores. For information about returning orders made on Samsung.com and delivered to you, please visit How to request a return and print a label. Looking for information about orders picked up at a retailer partner's physical st
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Samsung ships to all 50 states [1].Samsung cannot ship to Post Office Boxes, or freight forwarders [2].Samsung cannot ship to locations outside of the United States.Samsung cannot ship to American territories including, but not limited to, Puerto Rico, the U.S. Virgin Islands, and Guam.Samsung does
Product Support PanelFor help with Two Factor Authentication or other questions regarding your Samsung account, read this article instead. For help with your Samsung Financing account, read this article instead. To update/change/reset the password to your Samsung account, please visit https://accoun
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Samsung Account
Samsung works with a number of carriers to deliver your product by the delivery date provided at checkout. All products include an option for free standard shipping, but rates may vary, depending on the type of service that you choose. For all purchases that are not home appliances or TVs, please vi
The My Orders page is the best place to see where your order is in the fulfillment process and its current expected, or scheduled, delivery date. You can also find this information by searching for your order here. If your order hasn’t shipped and the expected delivery date hasn’t passed, we will sh
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Where's My Order?
Verified tax-exempt individuals can get a refund for the taxes paid on their order after it has shipped out. To get a tax-exempt refund: Get a copy of your tax-exempt certificateContact your company's finance department or your state's tax department to get a copy of your tax-exempt certificate. Pla
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Samsung will initiate your refund within 10 days of receiving and processing your return. For the order to be successful, the return must include all items including accessories and promotional items.Please note that, as the order items are processed separately, refunds may be made in more than one
Yes, Samsung Rewards points redeemed on an order can be refunded if the order is returned. You'll see your points back on your account within 5 days once we receive and process your return. Go to My Rewards to check all your points activities and more.
For security purposes, we can only refund to your original payment method.If you closed the account that you were refunded to, contact the bank as they should be able to issue you a cashier's check.
Samsung.com and the Shop App provide a variety of promotions you can take advantage of. Below is a quick breakdown of the promotion types and the general guidance for making sure you’re getting the most out of them. Samsung Promotions Instant Rebate / Discount – These are the most common type of pro
Promotions
How do I create an order at Samsung.com? In most cases, you will be able to create an order from Samsung.com using the procedure below: Go to the product page of the product you wish to purchaseOn the right side of the page, select any options for the item that are available for the device (e.g. col
Product and Order
Click here to set up or track a service request. Our team of professionals will help diagnose, troubleshoot, or repair your product (if needed). Go to Product Support If you purchased Samsung Care+ protection for a device and need to file a claim, use one of the corresponding links below: Care+ Thef
Product Support
Check the terms of the promotion. Not all promotions can be combined. A promotion's terms and conditions can typically be found at or near the bottom of the web page or email that advertises the promotion. Be sure to review the terms and conditions in addition to the offer itself. Below is an exampl
Some promotional items are bundled and locked with another product. While you cannot remove or change these items, they make awesome gifts!
Replacements Parts
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