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Can I apply more than one promotion?

Check the terms of the promotion. Not all promotions can be combined. A promotion's terms and conditions can typically be found at or near the bottom of the web page or email that advertises the promotion. Be sure to review the terms and conditions in addition to the offer itself. Below is an exampl

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When is my first Samsung Upgrade payment due?

You will receive a billing statement after your purchase which will show your payment due date.The payment due date will be at least 21 days after the statement is sent to you and you can pay it online.TD Bank will also send you account information details by mail within 7-10 days after being approv

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Where can I find information about Samsung's product quality assurance policy and period?

To learn more about this, please visit our Samsung Premium Care Service Contract Terms and Conditions page.

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Why should I pre-order on Samsung.com?

Here’s some reasons why you should order directly from Samsung.com: Free shipping Free, safe, and contact-free shipping.Shop with a Samsung Expert Chat with our independent product experts to get answers to your product questions and special Samsung.com exclusive offers. Immediate savings for trade-

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Where do I go for information about collection and disposal of old home appliances?

Please find more information about what Samsung does with old home appliances on our Responsible Recycling page.

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What carriers offer financing?

AT&T Upgrade to a new smartphone every year with AT&T Next Every Year, or every 2 years with AT&T Next . Pay off your balance early with no penalty or spread your payments out over 24 or 30 months. With either option, you get your phone for $0 down and with no finance fees. Upgrade options available

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What if my order requires a signature and I am not available?

Most of our carriers make three attempts to deliver a package. If the carrier is unable to deliver your product to you, a note will be left on your door with details on the next delivery attempt. After three delivery attempts, our couriers will return your order to us and we will refund your account

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When will I get my eCertificate or Samsung Credit?

Important: For Reserve and Pre-orders, if any portion of your reserve or pre-order credit is used with your pre-order purchase, any remaining credit will be lost and becomes unredeemable. If your order qualified for an eCertificate, or some other form of credit, it will be sent to you via e-mail 35

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How do I resolve an issue with a TV installation or mounting?

For questions about your TV mounting or installation, please contact the company that mounted or will mount your TV: RXO: 844-234-8174 Pulse: 562-786-6021 TV Mounting FAQs

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How much do I pay each month?

The minimum payment due is located in the Payment Information section of your billing statement. Financing more than one device? The minimum payment amounts of each are added together to equal the required minimum payment due. Find the breakdown of your bill in the Summary of Promotional and Standar

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Can I remove promotional items from my cart?

Some promotional items are bundled and locked with another product. While you cannot remove or change these items, they make awesome gifts!

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Where can I find Samsung offers and promotions?

Looking to find some great discounts on Samsung products? Look no further! Samsung regularly updates these pages with amazing offers and promotions on Samsung products: Featured offersSamsung promotionsWe hope to see you there!

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Why does my phone not include headphones or a charger?

We are transitioning to the removal of the wall charger and earphones in our latest line of Galaxy smartphones as more and more Galaxy users are reusing accessories they already have. Want to know more about charging your Galaxy S21 5G, Galaxy S21+ 5G, or Galaxy S21 Ultra 5G? Learn More.

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Where does Samsung ship to?

Samsung ships to all 50 states [1].Samsung cannot ship to Post Office Boxes, or freight forwarders [2].Samsung cannot ship to locations outside of the United States.Samsung cannot ship to American territories including, but not limited to, Puerto Rico, the U.S. Virgin Islands, and Guam.Samsung does

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How do I change my shipping address?

Unfortunately, you cannot change your shipping address after placing an order, with the exception of adding an apartment number that wasn't previously added to the order. The only way to proceed with an order using a new address is to cancel the original order and create a new order with the updated

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Can I receive my refund via a new payment method?

For security purposes, we can only refund to your original payment method.If you closed the account that you were refunded to, contact the bank as they should be able to issue you a cashier's check.

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Where can I find replacement parts?

Replacements Parts

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What is a Samsung account, and how do I create one?

Samsung Account is an integrated membership that allows you to enjoy all Samsung services on smartphones, tablets, websites, TVs, and other Samsung products. You can enjoy various Samsung services with a single Samsung Account without having to sign up for each service separately. To learn more abou

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Can I use my existing Samsung Financing Account to participate?

Yes, If you were approved for a Financing Account prior to opting in to the Upgrade Program, you may use it to participate, subject to your available credit limit.

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