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You may sign up for FedEx Delivery Manager to place a temporary hold on your packages. FedEx can hold on to all deliveries to the given address for up to two weeks, then resume delivery when you're ready. Note that some fees may apply.Please visit https://www.fedex.com/en-us/delivery-manager/vacatio
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Knowledge Base Article
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Shipping & Delivery
The device you currently have — that you are upgrading — must: Power on and hold a charge.Have a functioning display and no cracks or breaks beyond normal wear and tear.Be factory reset with anti-theft software disabled (for mobile).Not be blacklisted.
Samsung Upgrade
Looking to find some great discounts on Samsung products? Look no further! Samsung regularly updates these pages with amazing offers and promotions on Samsung products:Featured offersSamsung promotionsWe hope to see you there!
Service & Warranty
Samsung Promotions
Promotions
The Samsung Offer Program is geared to affiliated companies, government, military, students and education, medical professionals, nurses, and first responders.For the most recent information on the offer programs and how to register, click here.
Samsung Offer Programs
Please log into your My Orders page to verify your orders. If you are able to confirm that you were charged more times than you expected for an item, please contact customer service for immediate support.
Payments
At this time, TV installation can only be applied to one TV per order.
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Some promotional items are bundled and locked with another product. While you cannot remove or change these items, they make awesome gifts!
We are transitioning to the removal of the wall charger and earphones in our latest line of Galaxy smartphones as more and more Galaxy users are reusing accessories they already have. Want to know more about charging your Galaxy S21 5G, Galaxy S21+ 5G, or Galaxy S21 Ultra 5G? Learn More.
Product Support
You will receive a billing statement after your purchase which will show your payment due date.The payment due date will be at least 21 days after the statement is sent to you and you can pay it online.TD Bank will also send you account information details by mail within 7-10 days after being approv
Yes, If you were approved for a Financing Account prior to opting in to the Upgrade Program, you may use it to participate, subject to your available credit limit.
To learn more about this, please visit our Samsung Premium Care Service Contract Terms and Conditions page.
No, changes can’t be made to an order after it’s placed. You must opt into the Samsung Care+ offer before proceeding to checkout on Samsung.com.However, if you’d like to get the Samsung Care+ offer, please consider placing a new preorder on Samsung.com or the Shop Samsung app before pre-order ends (
Pre-Order
TV installation cannot be added to an order that has already been placed.Instead, you can cancel your current order on the My Orders page and place a new order with the service selected.
Here’s some reasons why you should order directly from Samsung.com:Free shippingFree, safe, and contact-free shipping.Shop with a Samsung ExpertChat with our independent product experts to get answers to your product questions and special Samsung.com exclusive offers.Immediate savings for trade-inWh
You can purchase up to two products per product category, per e-mail address and/or shipping address within any 12-month period with the exclusive pricing/offer provided by our Samsung Offer Program.Exceptions apply to three product categories:For home appliance accessories, the limit is set to 4.Fo
Samsung.com and the Shop App provide a variety of promotions you can take advantage of. Below is a quick breakdown of the promotion types and the general guidance for making sure you’re getting the most out of them.Samsung PromotionsInstant Rebate / Discount – These are the most common type of promo
Please log into your My Orders page to verify your orders. If you don't see the charge there, or if you believe that the charge/order is incorrect, please contact customer service for immediate support.
How do I create an order at Samsung.com?In most cases, you will be able to create an order from Samsung.com using the procedure below:Go to the product page of the product you wish to purchaseOn the right side of the page, select any options for the item that are available for the device (e.g. color
Product and Order
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