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Looking to find some great discounts on Samsung products? Look no further! Samsung regularly updates these pages with amazing offers and promotions on Samsung products: Featured offersSamsung promotionsWe hope to see you there!
Knowledge Base Article
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Service & Warranty
Yes, If you were approved for a Financing Account prior to opting in to the Upgrade Program, you may use it to participate, subject to your available credit limit.
Samsung Upgrade
To learn more about this, please visit the following sites: Samsung repair servicesSamsung standard limited warranty
Check back on Samsung.com for the latest details on upcoming Galaxy devices.
Product Availability
The device you currently have — that you are upgrading — must: Power on and hold a charge.Have a functioning display and no cracks or breaks beyond normal wear and tear.Be factory reset with anti-theft software disabled (for mobile).Not be blacklisted.
Please find more information about what Samsung does with old home appliances on our Responsible Recycling page.
If available, you can select to expedite your order during checkout. Once ordered, you cannot change shipping options unless you cancel and re-order.
Shipping & Delivery
If you change your mind after you buy the new device and do not want to return your old device, you don’t need to do anything. You will not get the Upgrade Credit and must continue to make payments as required by your Samsung Financing Terms.
Yes, Samsung Rewards points redeemed on an order can be refunded if the order is returned. You'll see your points back on your account within 5 days once we receive and process your return. Go to My Rewards to check all your points activities and more.
Returns & Refunds
Replacements Parts
You may sign up for FedEx Delivery Manager to place a temporary hold on your packages. FedEx can hold on to all deliveries to the given address for up to two weeks, then resume delivery when you're ready. Note that some fees may apply.Please visit https://www.fedex.com/en-us/delivery-manager/vacatio
fedex
hold package
pickup
fedex onsite
We are transitioning to the removal of the wall charger and earphones in our latest line of Galaxy smartphones as more and more Galaxy users are reusing accessories they already have. Want to know more about charging your Galaxy S21 5G, Galaxy S21+ 5G, or Galaxy S21 Ultra 5G? Learn More.
Product Support
Some promotional items are bundled and locked with another product. While you cannot remove or change these items, they make awesome gifts!
Promotions
If multiple items are purchased together and are not all returned, all benefits of that order, including discounts and free items will be lost.
Samsung ships to all 50 states [1].Samsung cannot ship to Post Office Boxes, or freight forwarders [2].Samsung cannot ship to locations outside of the United States.Samsung cannot ship to American territories including, but not limited to, Puerto Rico, the U.S. Virgin Islands, and Guam.Samsung does
You will receive a billing statement after your purchase which will show your payment due date.The payment due date will be at least 21 days after the statement is sent to you and you can pay it online.TD Bank will also send you account information details by mail within 7-10 days after being approv
Samsung Upgrade for mobile and TV allows customers to buy an eligible Samsung device using Samsung Financing.Upgrade your smartphone after 12 months for up to 50% credit of the initial price.Upgrade your TV after 24 months for up to 33% credit.
Samsung Promotions
To learn more about this, please visit our Samsung Premium Care Service Contract Terms and Conditions page.
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