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Log in to your Samsung Account to easily find an invoice from a previous Samsung.com order. If you used guest checkout, try the Order Search page.
Knowledge Base Article
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Payments
Samsung.com accepts credit cards, debit cards, PayPal, Samsung Pay, Google Pay, Amazon Pay, Venmo, and four financing options. You choose your payment method at checkout. All credit and debit card purchases must use a billing address in the contiguous United States.
Unfortunately, once an order has been placed, the payment method cannot be changed (unless the first payment has failed). However, customers may cancel a successful order and create a new order with the desired payment method.To cancel an order, customers can go to their My Orderspage and cancel the
To update your subscription payment method, sign into your Samsung Account tied to your subscription. Go to My Subscriptions, select View Details, and update your information.
Ordering a sizing kit for a Galaxy Ring will put a pre-authorization hold for the price of a ring on your payment method. To update the size of your ring after placing an order, visit the My Orders page to confirm your size. You will have up to 60 days after placing your order to select your ring si
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Samsung will not charge your credit/debit card until your order is being prepared to ship from our warehouse, or is ready to pick up. When you place your order, a pre-authorization hold for the funds will be put on your card for the total amount, plus all taxes, fees and shipping charges, if any. Th
Payment methods may fail for a number of reasons, including but not limited to insufficient funds or an expired card. Please double-check that one of these reasons is not a factor in the issue that you are experiencing. You may also need to check with the bank that manages your payment method, to ma
Please log into your My Orders page to verify your orders. If you don't see the charge there, or if you believe that the charge/order is incorrect, please contact customer service for immediate support.
Please log into your My Orders page to verify your orders. If you are able to confirm that you were charged more times than you expected for an item, please contact customer service for immediate support.
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