1: Find your Order:
For orders placed using a Samsung Account:

1. Go to My Orders

For orders placed as a guest:

1. Go to the Search Orders page
2. Under "Find Order as Guest", enter the Order ID and Email ID associated with the order, and either the Shipping Zip Code, Billing Zip Code, or Phone Number
3. Click VIEW YOUR ORDER

2: Request the Return/Refund:

1. If your item is eligible for a return, you will see a RETURN button to the right of the product
2. Click RETURN next to the item you want to return**
   • If RETURN is not available, the product may be outside of its return window
3. Select your reason for return
4. Click CONTINUE
5. You will have 15 days from the date your item is delivered to request a return (or 30 days for Jet Bots and vacuums)

3: Preparing and Shipping Your Return:

• Attach the Return Mailing Label to the outside of the package
• Include any bundled or promotional products for a full refund
• Remove personal accounts and factory reset the device(s), especially for Mobile Phones and Tablets
• Seal the package securely and bring it to a local FedEx by the Return Due Date
• For Large TV returns, package the TV in its original packaging and use the number provided on the Return Mailing Label to schedule a pick up

4: Return/Refund Process Timing:

• After submitting your return request, you will have an additional 15 days to ship out your return. If your return was not accepted, you will receive an e-mail with additional details
• After a return is delivered to our return warehouse, it can take up to 10 business days for our warehouse to review a returned item and initiate a refund. You can also check your order details in My Orders

5: Refund Method and Timing:

• Once your refund request has been accepted and the returned item received and approved for refund, Samsung will return the funds to your original payment method
• Financial institutions may then take an additional 2-5 business days to process the initiated refund before it appears in your account