If you bought something on Samsung.com or through the Shop Samsung App and chose to pick it up at a Best Buy location, you can return it to any participating Best Buy store within 15 days of pickup. You don’t need to start the return online first; just bring the order to your nearest participating Best Buy.

Once Best Buy accepts the return, Samsung issues the refund to your original payment method within 10 business days, and your bank may take another 5-7 business days to post it.

Does This Article Apply to My Order?

This article applies to your order if both of the following are true:

• You placed the order on Samsung.com or through the Shop Samsung App

• You picked up the order at a Best Buy store, or received it through Best Buy's same-day or next-day delivery service

This article does not apply to:

• Orders shipped by Samsung.com

• Orders picked up at P.C. Richard & Son

• Items picked up or bought in person at a Samsung Experience Store

See the return policies for other Samsung order types at the bottom of this page.

Items purchased directly from Samsung and delivered to you can’t be returned to a retail store, and items picked up at a store can’t be shipped back to Samsung.

How Long Do I Have to Return a Best Buy Pickup Order?

15 days from the date you picked up the order at the Best Buy store. Returns requested after day 15 aren’t accepted.

If your order arrived through Best Buy's same-day or next-day delivery service, the 15-day window starts on the delivery date.

How Do I Return to Best Buy?

If you picked the order up at a Best Buy store

1. Bring the item, in its original packaging with all included accessories, to any participating Best Buy store. You don’t have to return it at the same store where you picked it up.

2. Bring your Samsung order confirmation or order number.

3. Best Buy staff will process the return on-site.

You don’t need to request a return from Samsung’s Order Support team first, and you don’t need a return shipping label.

If your order was delivered by Best Buy's same-day or next-day delivery service

You have two options:

• Take the item to any participating Best Buy store, or

• Contact Samsung’s Order Support team and ask them to generate a return shipping label (for small items, like smartphones) or schedule a pickup with a carrier (for large items, like a refrigerator)

When Will I Get My Refund?

Total time from drop-off to receiving your refund in your account is typically 10 to 17 business days. Here’s what has to happen:

1. First, Best Buy accepts the return

2. Then, Samsung issues the refund to your original payment method up to 10 business days after the return is accepted

3. Lastly, your bank or card issuer posts the refund after 5-7 business days

Refunds are always returned to the original payment method used on the order. Samsung can’t refund to a different card, account, or store credit.

What Condition Does the Item Need to Be in?

• Condition must be new or like-new. No internal or external damage that was not present at delivery or installation.

• Everything included with the product must be returned. Including but not limited to chargers, power cords, manuals, guides, remotes, stands, hardware, and the S Pen where applicable.

  • See Do I have to return promotional items? if your order included free gifts

  • See What happens if my order has bundle discounts or free items? for bundle pricing

• Damaged or misused products will be rejected. Any product that is damaged, materially altered, missing parts, or unsellable because of customer misuse will have its return rejected.

• Late return requests aren't accepted. Requests submitted outside the return window shown on your My Orders page will be declined. See Can I send my return outside of the return period? for more detail.

Best Buy's Own Return Policy

Best Buy applies its Partner Return Policy to Samsung orders picked up or delivered by Best Buy. You can review it here: Best Buy Partner Return Policy

Frequently Asked Questions

Can I return my Samsung Best Buy pickup order to a different Best Buy store?

Yes. Any participating Best Buy store can accept the return. It doesn’t need to be the store where you picked the order up.

Do I need to start the return on Samsung.com first?

No. For orders picked up at a Best Buy store, take the item directly to a participating Best Buy store. No online return request or return shipping label is needed.

If your order was delivered by Best Buy, you can still bring it to a participating store, or contact Samsung’s Order Support team to get a return shipping label or schedule a carrier pickup.

Can I return a Samsung.com order that was shipped to my home to a Best Buy store?

No. Orders delivered to you by Samsung must be returned to Samsung, and that process starts by contacting Samsung’s Order Support team. See How to request a return and print a label for the full process.

What if I'm past the 15-day window?

Orders outside the 15-day return period can’t be returned. If you believe there’s an error with your order dates or return window, contact Samsung’s Order Support team.

Other Return and Refund Policies

This article covers orders placed on Samsung.com or through the Shop Samsung App, and then either picked up at or delivered by Best Buy.

Return and refund policies may differ depending on where you ordered from and how you received your order.