The information below only applies to orders made on Samsung.com and picked up at a P.C. Richard & Son store.

For information about returns for orders made on Samsung.com and delivered to you, please visit How to request a return and print a label.

For information about returns for orders made at a Samsung Experience Store, please visit Refunds for Samsung Store Purchases.

Return/Refund Timing:

• For P.C. Richard & Son returns, if your order was returned with the 15-day time frame, a refund should be provided to you within 10 business days from the date the return was accepted.

Requesting a Return/Refund:

• Returns will only be accepted within 15 days of the order being picked up from the store.

• Your order can be returned to any participating P.C. Richard & Son store.

• Items purchased on Samsung.com that were delivered to you cannot be returned to any retail store, or vice versa.

• If you do not see a Return button to the right of your order on your My Orders page, it means that your order is no longer eligible to be returned.

Return/Refund Method:

• Once your refund request has been accepted and the returned item has been received and approved for a refund, Samsung will return the funds to your original payment method.

• Your financial institution may then take an additional 5-7 business days to process the initiated refund before it appears in your account.