If you bought something on Samsung.com or through the Shop Samsung App and chose to pick it up at a P.C. Richard & Son location, you can return it to any participating P.C. Richard & Son store within 15 days of pickup. You don’t need to start the return online first; just bring the order to your nearest participating P.C. Richard & Son.

Once P.C. Richard & Son accepts the return, Samsung issues the refund to your original payment method within 10 business days, and your bank may take another 5-7 business days to post it.

Does This Article Apply to My Order?

This article applies to your order if both of the following are true:

• You placed the order on Samsung.com or through the Shop Samsung App

• You picked up the order at a P.C. Richard & Son store

This article does not apply to:

• Orders shipped by Samsung.com

• Orders picked up at Best Buy

• Items picked up or bought in person at a Samsung Experience Store

See the return policies for other Samsung order types at the bottom of this page.

Items purchased directly from Samsung and delivered to you can’t be returned to a retail store, and items picked up at a store can’t be shipped back to Samsung.

How Long Do I Have to Return a P.C. Richard & Son Pickup Order?

15 days from the date you picked up the order at the P.C. Richard & Son store. Returns requested after day 15 aren’t accepted.

How Do I Return to P.C. Richard & Son?

1. Bring the item, in its original packaging with all included accessories, to any participating P.C. Richard & Son store. You don’t have to return it at the same store where you picked it up.

2. Bring your Samsung order confirmation or order number.

3. P.C. Richard & Son staff will process the return on-site.

You don’t need to request a return from Samsung’s Order Support team first, and you don’t need a return shipping label.

When Will I Get My Refund?

Total time from drop-off to receiving your refund in your account is typically 10 to 17 business days. Here’s what has to happen:

1. First, P.C. Richard & Son accepts the return

2. Then, Samsung issues the refund to your original payment method up to 10 business days after the return is accepted

3. Lastly, your bank or card issuer posts the refund after 5-7 business days

Refunds are always returned to the original payment method used on the order. Samsung can’t refund to a different card, account, or store credit.

What Condition Does the Item Need to Be in?

• Condition must be new or like-new. No internal or external damage that was not present at delivery or installation.

• Everything included with the product must be returned. Including but not limited to chargers, power cords, manuals, guides, remotes, stands, hardware, and the S Pen where applicable.

  • See Do I have to return promotional items? if your order included free gifts

  • See What happens if my order has bundle discounts or free items? for bundle pricing

• Damaged or misused products will be rejected. Any product that is damaged, materially altered, missing parts, or unsellable because of customer misuse will have its return rejected.

• Late return requests aren't accepted. Requests submitted outside the return window shown on your My Orders page will be declined. See Can I send my return outside of the return period? for more detail.

Frequently Asked Questions

Can I return my Samsung P.C. Richard & Son pickup order to a different P.C. Richard & Son store?

Yes. Any participating P.C. Richard & Son store can accept the return. It doesn’t need to be the store where you picked the order up.

Do I need to start the return on Samsung.com first?

No. For orders picked up at a P.C. Richard & Son store, take the item directly to a participating P.C. Richard & Son store. No online return request or return shipping label is needed.

Can I return a Samsung.com order that was shipped to my home to a P.C. Richard & Son store?

No. Orders delivered to you by Samsung must be returned to Samsung, and that process starts by contacting Samsung’s Order Support team. See How to request a return and print a label for the full process.

What if I'm past the 15-day window?

Orders outside the 15-day return period can’t be returned. If you believe there’s an error with your order dates or return window, contact Samsung’s Order Support team.

Other Return and Refund Policies

This article covers orders placed on Samsung.com or through the Shop Samsung App, and then picked up at P.C. Richard & Son.

Return and refund policies may differ depending on where you ordered from and how you received your order.