Skip to main content
Samsung Direct Support Help Center home page
Help Center

Trade-in

Return to Help Center
  1. Samsung Direct Support
  2. Trade-in
  • How do I trade my device in? Can I bring it in to Best Buy?
  • How do I get my trade-in shipping label?
  • My device is cracked, can I still participate in the trade-in program?
  • What is Samsung's trade-in program?
  • How do I participate in Samsung's trade-in program?
  • What are Samsung's trade-in requirements?
  • How long do I have to send in my trade-in device?
  • How do I pack my device for trade-in?
  • What if I do not send in my trade-in device?
  • How do I cancel a trade-in?
  • What if I return my new product after sending my trade-in?
  • How do I get my trade-in device back?
  • What happens if Samsung rejects my trade-in?
  • Can I trade in after I place an order?
  • Can I trade in multiple devices for one product?
  • How do I track my trade-in?
  • How do I check the status of my trade-in?
  • How does Samsung's trade-in program work?
  • Do I need to send back accessories with my trade-in?
  • Where do I send my trade-in device?


Still Need Help?

You can always contact us through live chat, scheduling a call, or requesting email support
Contact Us