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You will receive an e-mail once your trade-in is received and processed. You can also log on to your My Orders to check the status of your trade-in.If you place a request with us to send your trade-in device back to you, Samsung will send you an email with tracking information within 3-5 business da
Knowledge Base Article
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Trade-in
If you change your mind or forget to send in your trade-in device, there's no need to take any action—the instant credit will be taken off the order and will be charged to your original payment method.The charge will occur after your order's trade-in window has passed, which is 15 days from when you
For information on carrier trade-in (Verizon, T-Mobile, AT&T), read this article instead.Important: Before trading in your phone, make sure to remove all personal information and accounts, and perform a factory reset. This will help Samsung to process your return even faster. You can find instru
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You have 15 days to send your trade-in device from when you receive the shipping label. Labels are typically generated 2 days after your new device ships. You can download your trade-in label by logging in to your My Orders page and click Print Label.Important: Before trading in your phone, make sur
If you missed the opportunity to request a trade-in when you placed your order, you won't be able to request it with that order.To participate in Samsung's trade-in program after placing an order, (and if your order has not already shipped), visit the My Orders page to cancel your order and place a
If your device did not meet the trade-in requirements, you will receive a notification to your e-mail with the results.You have seven days to request that your device be returned to the shipping address on file if it is not accepted for trade-in.Visit the My Orders page to request that your device b
At this time, we are only accepting one trade-in device per order.Important: Before trading in your phone, make sure to remove all personal information and accounts, and perform a factory reset. This will help Samsung to process your return even faster. You can find instructions and short videos on
Samsung's trade-in program allows you to trade in an eligible device and receive instant credit at checkout toward the purchase of a qualifying Samsung Galaxy device.To participate in the program, your trade-in device must meet the following eligibility requirements(1):Power on and hold a charge.Hav
No. You do not need to include accessories (watch bands, chargers, etc.) unless you are trading in wireless headphones, in which you should send all charging cases and cables.Important: Before trading in your phone, make sure to remove all personal information and accounts, and perform a factory res
If your trade-in has not yet been processed, it will automatically be sent back to you and the trade-in will be cancelled.If your trade-in has already been processed, you will not receive a refund or other value for the trade-in credit applied to your original order. Click here to view our Terms &am
We cannot return your trade-in device if it has been accepted and processed at our facilities.If your device was not accepted, you can request it back within 7 days of it being processed by logging on to your My Orders page and request your device to be sent back. Please note that there will be a ch
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