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Samsung can only return a trade-in device that was rejected, and only if you ask within 7 days of rejection. See the conditions, costs and how to request it.
Knowledge Base Article
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Trade-in
Samsung accepts one trade-in device per product unless a multi-device offer applies at checkout. See the per-order and per-household limits explained.
If your trade-in is rejected, Samsung charges back the credit plus tax. You can request your device back within 7 days of the rejection.
Find out which accessories to include with your Samsung trade-in and which to keep. Anything extra you send won’t be returned to you.
You have 15 days to ship your Samsung trade-in device. Learn when the countdown starts, how to get your prepaid label, and what happens if you miss it.
A trade-in can't be added to an existing Samsung order. If your order hasn't shipped, cancel it and reorder with a trade-in selected.
For information on carrier trade-in (Verizon, T-Mobile, AT&T), read this article instead. Important: Before trading in your phone, make sure to remove all personal information and accounts, and perform a factory reset. This will help Samsung to process your return even faster. You can find instructi
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You will receive an e-mail once your trade-in is received and processed. You can also log on to your My Orderspage to check the status of your trade-in. If you place a request with us to send your trade-in device back to you, Samsung will send you an email with tracking information within 3-5 busine
If you change your mind or forget to send in your trade-in device, there's no need to take any action—the instant credit will be taken off the order and will be charged to your original payment method. The charge will occur after your order's trade-in window has passed, which is 15 days from when yo
Samsung's trade-in program allows you to trade in an eligible device and receive instant credit at checkout toward the purchase of a qualifying Samsung Galaxy device. To participate in the program, your trade-in device must meet the following eligibility requirements(1): Power on and hold a charge.H
If your trade-in has not yet been processed, it will automatically be sent back to you and the trade-in will be cancelled.If your trade-in has already been processed, you will not receive a refund or other value for the trade-in credit applied to your original order. Click here to view our Terms & C
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