What is Samsung's return policy?
Updated
Most items bought from Samsung.com or through the Shop Samsung App can be returned within 15 days of delivery. After you request a return, you have another 15 days to ship the product back. Return shipping is free, but some products carry a restocking fee of up to 15%. Anything that arrives damaged, defective, or non-functioning must be reported within 5 days of delivery or 2 days after installation, whichever is later.
Products bought from other retailers must be returned to that retailer, under their own policy. Products picked up at a partner retailer have different return policies.
Return Policy at a Glance
Mobile & Wearables* | Home Appliances* | TVs, Monitors & Audio* | |
Return window | 15 days from delivery | 15 days from delivery | 15 days from delivery |
Time to ship back | 15 days from return request | 15 days from return request | 15 days from return request |
Restocking fee | 5% (S Series and A Series phones are exempt) | 15% | 5% |
Fee waived if damaged or defective? | Yes | Yes | Yes |
Damage/defect reporting deadline | 5 days from delivery | 5 days from delivery or 2 days from installation (whichever is later) | 5 days from delivery or 2 days from installation (whichever is later) |
Factory reset required? | Yes | No | Yes |
Return shipping cost | Free | Free | Free |
* And related accessories
Your specific return deadline is shown on the My Orders page.
General Return Requirements
Important: Failing to meet these requirements can reduce your refund or cause the return to be rejected entirely.
These rules apply to every return, regardless of product. Product-specific details are later in this article.
Purchase must be direct from Samsung. Only items bought on Samsung.com or through the Shop Samsung App can be returned to Samsung. Products bought from other retailers or resellers must be returned to them, and are subject to their return policy.
Condition must be new or like-new. No internal or external damage that was not present at delivery or installation.
Everything included with the product must be returned. Including but not limited to chargers, power cords, manuals, guides, remotes, stands, hardware, and the S Pen where applicable.
See Do I have to return promotional items? if your order included free gifts
See What happens if my order has bundle discounts or free items? for bundle pricing
Damaged or misused products will be rejected. Any product that is damaged, materially altered, missing parts, or unsellable because of customer misuse will have its return rejected.
Late return requests aren't accepted. Requests submitted outside the return window shown on your My Orders page will be declined. See Can I send my return outside of the return period? for more detail.
Rejected returns may not be shippable back to you. Samsung can’t ship products that contain personal data, or that could harm people or equipment in transit, such as a swollen battery. In those cases, the product can’t be returned to you after a failed inspection.
Reporting Damage or Defects
If a product arrives damaged or defective, report it within 5 days of delivery or 2 days of installation, whichever is later.
Defective at delivery or installation: Samsung’s Product Support team will confirm the defect and let you know what your options are. They’ll need photos of the problem and may require a service technician visit. Contact Product Support to start this process.
Damaged in transit or during installation: Samsung’s Order Support will need photos of the shipping label on the packaging, the shipping packaging itself, and the damaged product. If damage can’t be validated from those photos, then the order stays eligible for other, non-damage return reasons within the standard return window.
Defective devices may also be covered by the Standard Limited Warranty.
Restocking Fees
Returns for any reason other than damage or defect may be subject to a fee, calculated from the net product price. The restocking fee is waived if the product arrives damaged or defective.
Product Category | Fee |
Home appliances and appliance accessories | 15% |
Z Series phones (i.e., Galaxy Z Fold8) | 5% |
Tablets (i.e., Galaxy Tab S11) | 5% |
Watches (i.e., Galaxy Watch Ultra2) | 5% |
Wearable audio (i.e., Galaxy Buds4 Pro) | 5% |
Laptops (i.e., Galaxy Book6) | 5% |
Galaxy XR headset | 5% |
Galaxy Ring | 5% |
Mobile accessories | 5% |
TVs, audio, and displays | 5% |
TV, audio, and display accessories | 5% |
S Series and A Series phones | No restocking fee |
Typical reasons a restocking fee applies: changing your mind, ordering the wrong product, or wanting a different color, size, or model.
Shipping, installation, and other service fees are non-refundable. Return shipping is free. See Do I have to pay for return shipping? and Do you have a restocking fee? for more detail.
Phone, Tablet, Computer and Wearable Returns
This section applies to: Phones, tablets, laptops, watches, wearable audio products (i.e., Buds), Galaxy Ring, headsets, and mobile accessories such as cases, chargers, S Pen, screen protectors, and SmartTags.
Return window: 15 days from delivery. Requests for any reason after 15 days are not accepted. Check the My Orders page to see your order’s window and final eligible return date. Damage and defect claims must be submitted within 5 days of delivery.
Restocking fee: 5%, for returns not caused by damage or defect from Samsung or its transportation partners. This includes returns for a change of mind, ordering the wrong product, or buyer’s remorse. Galaxy S Series and Galaxy A Series phones don’t have a restocking fee.
Before you pack up your device
Complete these steps, in this order.
Turn off any active security features.
Sign out of all cloud services, including Find My Mobile.
Erase all personal data.
Remove your SIM card, memory card, case, and any other accessory you are not returning.
Perform a factory reset.
Samsung can’t ship products that contain personal information, so an incomplete reset can block your return.
Condition requirements
New or like-new condition, in original packaging, with all personal accounts and data removed via factory reset.
All in-box items included: Power cord, S Pen (if the device came with one), product manual, and anything else that shipped with the product.
No hardware or software alterations. Modified devices may be rejected entirely or refunded at a reduced amount.
Products damaged through misuse or missing parts will have their return rejected.
Carrier-activated devices
Contact your wireless carrier directly for their cancellation instructions and policies. You’re responsible for your wireless service agreement, and any fees and taxes it carries.
Need troubleshooting instead of a return? Contact Product Support for repair and warranty options.
Home Appliance and Accessory Returns
This section applies to: Refrigerators, washers, dryers, washer-dryer combos, ranges, range hoods, wall ovens, cooktops, dishwashers, microwaves, vacuums (including Bespoke Jet and Jet Bot), AirDresser, and appliance accessories such as water filters, stacking kits, pedestals, trim kits, hoses, and power cords.
Return window: 15 days from delivery, unless a promotion extended the window. Check the My Orders page to see your order’s window and final eligible return date. Requests outside that window are not accepted.
Restocking fee: 15%, for returns not caused by damage or defect from Samsung or its transportation partners. This includes returns for a change of mind, ordering the wrong product, or buyer’s remorse. Shipping, installation, and other service fees are non-refundable.
Inspect before you accept delivery
Check the appliance for damage or defects before signing for it. If you find any, tell the delivery driver or refuse the delivery.
If you sign for delivery or installation and notice a problem afterward, report it to Samsung within 5 days of delivery or 2 days of installation, whichever is later, to be eligible for a damaged or defective return. Damage and defect returns are validated and require photos before the return is initiated.
Condition requirements
Appliances and accessories must be in new or like-new condition, in the original packaging (unless it was taken during delivery).
Missed deliveries
Our fulfillment partners will attempt to contact you and make up to 3 delivery attempts across 5 days. If delivery can’t be completed in that time, the shipment is returned to Samsung, marked undeliverable and refunded to your original payment method. A 15% restocking fee may apply in this situation.
Need troubleshooting instead of a return? Contact Product Support for repair and warranty options.
TV, Monitor, and Home Entertainment Returns
This section applies to: Indoor and outdoor TVs, projectors, monitors, soundbars and wireless audio, and home entertainment accessories such as wall mounts, stands, remotes, and the One Connect Box.
Return window: 15 days from delivery, unless a promotion extended the window. Check the My Orders page to see your order’s window and final eligible return date. Requests outside that window are not accepted.
Restocking fee: 5%, for returns not caused by damage or defect from Samsung or its transportation partners. This includes returns for a change of mind, ordering the wrong product, or buyer’s remorse. Shipping, installation, and other service fees are non-refundable.
Inspect before you accept delivery
Inspect each item for damage or defects before accepting. If you find damage, tell the delivery driver or refuse the delivery.
If you sign for delivery or installation and notice a problem afterward, report it to Samsung within 5 days of delivery or 2 days of installation, whichever is later, to be eligible for a damaged or defective return. Damage and defect returns are validated and require photos before the return is initiated.
Condition and packaging requirements
New or like-new condition, in original packaging, with all personal data removed via factory reset.
Carriers may refuse to pick up an unpackaged return. Keep the original box.
All in-box parts and components must be included. Things like the remote, stand, power cord, One Connect Box, mounting hardware, and product manual.
Missed deliveries
Our fulfillment partners will attempt to contact you and make up to 3 delivery attempts across 5 days. If delivery can’t be completed in that time, the shipment is returned to Samsung, marked undeliverable and refunded to your original payment method. A 5% restocking fee may apply in this situation.
Need troubleshooting instead of a return? Contact Product Support for repair and warranty options.
How to Start a Return
If you need to return something purchased and shipped from Samsung.com, the process is easy:
Confirm your order is within the return window
Contact our Order Support team, who will email you a return label
Get your return label
Prepare your return
Ship your order back (if it's something small, like a smartphone) or schedule a return pickup (if it's something large, like a TV)
See How to request a return and print a label for more information. Want to cancel your return? See Can I cancel a return? for more detail.
Refunds
Refunds are issued to your original payment method once the returned product passes inspection.
Returns for Orders Picked Up at a Store
This article covers items shipped by Samsung. If you ordered from Samsung.com or through the Shop Samsung App and picked it up in person, a different process applies depending on the store:
Frequently Asked Questions
How long do I have to return a Samsung product?
The standard return window is 15 days from delivery. Once you request a return, you have an additional 15 days to ship the product back. Some promotional periods extend the window beyond 15 days. Your exact deadline appears on the My Orders page.
Does Samsung charge a restocking fee?
Yes, on some products. Home appliances and appliance accessories carry a 15% collection and restocking fee. Galaxy Z Series phones, tablets, watches, Buds, Galaxy Book laptops, the Galaxy XR headset, Galaxy Ring, TVs, audio, and displays carry a 5% fee. Galaxy S Series and A Series phones have no restocking fee. Fees are waived when the product arrives damaged or defective.
Is return shipping free?
Yes. Samsung provides a prepaid return shipping label. See Do I have to pay for return shipping? for more detail.
What do I need to include when returning an item?
Everything that came in the original packaging, including things like chargers, power cords, user manuals, guides, remotes, stands, hardware, and the S Pen (where applicable). If your order came with promotional products, all of them must be returned for a full refund; the value of any missing promotional item is deducted from your refund.
Take a photo of the products and the packed return box before shipping, in case something happens in transit.
What happens if I sent a trade-in device as part of my order?
Your trade-in is canceled once the return is processed. Samsung can’t return a completed trade-in device, so don’t ship your trade-in until you’ve decided to keep the new device.
I bought a service or subscription with the item I’m returning. Will it be cancelled?
No, with one exception. Returning a product doesn’t automatically end associated services or subscriptions, such as water filter subscriptions. You must cancel any subscriptions or associated services yourself, through the My Subscriptions page.
Samsung Care+ is the exception. If you return a device that has Samsung Care+ coverage within 15 days of delivery, the plan is automatically canceled and the full cost of the subscription is automatically refunded once the return is processed, if you were charged for it.
Can I return a Samsung product I bought from another retailer?
No. Products bought from other retailers or resellers must be returned to that retailer and are subject to their own returns and refunds policy. Samsung can only accept returns of items purchased directly from Samsung.com or through the Shop Samsung App.
What if I miss the 15-day return window?
Returns requested outside the window shown on the My Orders page are not accepted. See Can I send my return outside of the return period? for more detail. If the issue is a product defect, Product Support may be able to help under the Standard Limited Warranty.
What happens if my return is rejected?
A return is rejected if the product is damaged, materially altered, missing parts, or unsellable due to misuse. This results in a reduced refund or no refund at all. Samsung may also be unable to ship the product back to you if it still contains personal data or poses a transit hazard, such as a swollen battery.
My old item was hauled away and I returned the replacement. Can I get the old item back?
No. Any item taken with the haul away service can’t be returned to you.
I received the wrong product. How do I return it?
The process is the same as any other return: Confirm your order’s eligible for return and then contact our Order Support team.
I ordered the wrong product. How do I return it?
The process is the same as any other return: Confirm your order’s eligible for return and then contact our Order Support team.