Returns & Refunds
Return to Help Center- How to request a return and print a label
- Requesting a Refund from an In-Store Purchase
- What is Samsung's return policy?
- What are the return policies for Best Buy purchases of Samsung products?
- How do I exchange or replace an item?
- Can I receive a refund for my Samsung Rewards Points?
- Can I receive my refund via a new payment method?
- What happens if my order has bundle discounts or free items?
- What if I receive a damaged or defective product?
- Do I have to return promotional items?
- How can I track my return?
- Why is there no option to return?
- When will I receive a refund?
- Can I cancel a return?
- Can I send my return outside of the return period?
- Do I have to pay for return shipping if I want to return an item?