Returns & Refunds
Return to Help Center- How do I request a return, and how much time do I have to make the request?
- How do I exchange or replace an item?
- How do I request a refund, and when and how can I expect to receive it?
- Requesting a Refund from an In-Store Purchase
- What is Samsung's return policy?
- Do I need a return label if I purchased my Samsung product in a Best Buy store?
- When can I make a return?
- Where is the return shipping label?
- How do I ship a return?
- Where do I send my return?
- Can I receive a refund for my Samsung Rewards Points?
- Can I receive my refund via a new payment method?
- What happens if my order has bundle discounts or free items?
- What if I receive a damaged or defective product?
- Do I have to return promotional items?
- Do I have to pay return shipping?
- How can I track my return?
- Why is there no option to return?
- When will I receive a refund?
- Can I cancel a return?
- Can I send my return outside of the return period?
- Where can I return?
- Do I have to pay for return shipping if I want to return an item?